City Operations, Operations & Launch in Amsterdam, Netherlands
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The Head of Safety & Compliance Operations is a unique opportunity to lead a strategic and impactful operations team within Uber’s Rides business for Europe, Middle East & Africa. Reporting to the EMEA Head of Regional Operations, you will be responsible to drive our strategies in three key business priorities; user safety, operational compliance, and financial fraud.
This is an operational role, with robust stakeholder management required with functional and local teams. You are expected to be a strong thought partner to regional leadership and local business leaders on the best approach for long-term sustainable growth and competitive advantage, in addition to leading a team of diverse, high performing operations managers.
We're looking for someone who has experience with managing large teams, has demonstrated the ability and willingness to ‘roll-up sleeves’ and get involved with operations. We want a creative thinker who will drive innovative solutions, while also holding firm to “do what is right”. They need to have the emotional intelligence to manage a large team in a fast paced environment, including a diverse set of stakeholders all over the world.
What You’ll Do
Forge deep connections with headquartered functional teams and local operations teams - partnering closely to enable Uber EMEA for sustainable growth through high impact programs executed both centrally and localized where appropriate
Advocate for EMEA’s Safety & Compliance needs while being the voice of Safety & Compliance in cross-functional strategy discussions between Operations, Product, Marketing, Community Ops, Legal, Policy etc
Leverage local insights and global best practices to develop Uber EMEA's safety & compliance roadmap and guide various teams through its implementation.
Drive centralization efforts across the region’s systems, processes, and tech in order to drive efficiency and effectiveness of programs
Establish a culture of “safety first” and “doing the right thing” within Uber Operations, even when not popular, by setting the right tone from the top
Motivate and leverage existing and new team members to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
What You’ll Need
8+ years of deep, hands-on management of functions that included combinations of the following: operations, business analytics, customer loyalty and retention, and project management
Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them
Quantitative data analysis, deep actionable insights, modelling, and advanced test plan design and analysis experience
High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
Strong experience managing cross-functional teams across multiple offices and territories
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.