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Central Airport Operations - Senior Partner Manager

Central Operations, Operations & Launch in Santa Monica, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Travel is in many ways the heart and soul of Uber. Trips to and from the airport account for around 10% of total US&C trip volume and almost 20% of gross bookings, and the overall percentage of ground transportation at airports fulfilled by Uber is quite small. Airport trips are many riders’ first use case, and these trips have higher average fares and a higher mix towards more profitable products. But “travel” can encompass much more than this - it could be the experience of using Uber in a new city or relying on Uber when on the road for business, trips between cities that substitute for a train or a rental car, and ultimately travel experiences that Uber doesn’t touch today. In 2016, domestic travelers spent $836.6 billion in the US, representing an attractive opportunity for a company that’s such a natural part of that market today.

 

The Airport Operations Partner Manager role is a unique opportunity to grow Uber’s business with a focus on Uber’s airport experience. This role will drive revenue growth strategy and operations for a portfolio of US airports.

 

This role calls for a combination of creative problem solving, analytical skills, and interpersonal ability to manage strategic programs and partnerships with both airports and local government organizations. You should be as comfortable at data analysis as you are at project management and building and maintaining external relationships.

What You’ll Do:

  • Internal and External Advocate. Be the point-of-contact for a portfolio of airports and navigate internal processes to provide the best outcome for airport partners and our markets.
  • Cross-functional collaborator. You'll work with stakeholders across business development, product, marketing, operations, legal, and finance teams to scope, test and implement new product ideas and tools for airports.
  • Lead initiatives. You’ll lead initiatives across our business teams to grow strategic and long term opportunities with our various airport partners.
  • Bring your analytical A-game. You'll build business models to better understand trends, provide actionable insights, and track productivity of initiatives to ensure we're driving toward the best possible outcome at airports.
  • Prioritization and Optimization. You're organized and always on top of your deadlines to ensure nothing gets missed. You’ll pioneer new ways to add and improve to existing airport relationships.
  • Manage contract renewal. Work in coordination with our business development team to drive growth and improved contract terms through standardized deal reviews.
  • Critical thinking and creative problem-solving. Navigate high-touch, top tier airport partners through strategic problem solving and ideation.

What You'll Need:

  • Minimum 4 years of professional experience with a minimum of 2 years in client facing role.
  • Stakeholder management. Experience with managing stakeholders at all levels
  • Partnership Experience. Ability to have a 'sixth sense' when it comes to partnerships and that leads you to effortlessly navigating multiple partner engagements.
  • Product sense. You know what makes a product experience not just good, but amazing. You work cross-functionally with teams to create partner integrations that delight users and drive measurable impact.
  • Analytics. Proven analytical skills and data-driven decision making
  • An intuition for people. You're spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization.
  • You're a self-starter and collaborator. Everywhere you go, you can't help but flex and stretch your strategic thinking, pitching in as needed, but also knowing when to take control and lead a conversation with an engineer, a product manager, or airport executive.
  • Speed, resourcefulness, and go-getter attitude.This team moves fast and always operates in new spaces. You pick up things fast and run with them.
  • Experience in the travel industry and/or client services is a plus.

 

Positions for this role are open in New York, LA, and Chicago.


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At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.