City Operations, Operations & Launch in Hyderabad, India
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
This role is a key position in the strategy and planning team at the Center of Excellence (COE), Uber Hyderabad. The person will be responsible for the delivery of process innovation and continuous improvement initiatives across multiple business lines. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.
What You’ll Do
Provide DMAIC based approach to projects to drive business value for the company. Lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals
Provide training to potential candidates and upon request from the business.
Provide strong project management skills, expertise in quality management and ability to make major changes in organization
Change management - Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results
To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
To identify trends and process variations as part of establishing a continuous improvement monitoring system
To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
What You’ll Need
Certified six sigma black belt
Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
Ability to set-up, facilitate and lead service improvement/’WorkOut’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)
Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
Experience of designing or implementing a framework of continuous improvement in a multi jurisdictional organisation
Experience of hands-on implementation of continuous improvement
Minimum 5-7 years proven continuous improvement analytical experience from a similar role
About the Team
Uber COEs are in-house contact management centers dedicated to providing premier customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes. If you think you have it in you to operate in a hyper growth environment and build processes that last, we are interested to meet you.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.