City Operations, Operations & Launch in Causeway Bay, Hong Kong
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
The General Manager at Uber requires a unique combination of skills - operating at the intersection technology and people, this role requires strong analytical, creative and leadership skills. As the leader of your market,you will ultimately be responsible for the development and sustainable growth of our business and people.
What you need
This is a role for a strong, analytical operator, focusing on driving sustainable growth, balancing supply and demand, and innovating to extending the Uber presence in a relevant and thoughtful way across the markets that you are accountable for. As the General Manager, you’ll be responsible for managing the P&L in Hong Kong, owning the strategy and championing the needs of your market at the Mega-Regional and Global level.
This role requires excellent collaboration across different functional and specialised teams, and is required to bridge the gap with local, Regional, and HQ teams. We need leaders that are visionaries and can build, coach and inspire high performing teams to reach their potential. We believe in building globally and living locally - so understanding your markets and collaborating with global teams to ensure relevant solutions is key.
What you’ll do:
Manage the P&L for your Country, looking at creative ways to drive growth while driving efficiencies in how we deliver operations
Craft and lead the execution of the strategy for Uber across Hong Kong, including allocation of resources and budgets, and securing of funding
Lead a team of incredibly smart, passionate and diverse people - championing our culture and employee brand
Empower your teams to become part of the transport ecosystem in their markets - delivering on our mission and improving the ways cities work
Work in partnership with our Regional Policy and Communications teams to ensure effective management of local regulatory concerns and local politics
Collaborate with local and regional marketing teams to initiate creative local strategies and user growth campaigns
Be the external face of Uber - aligning with the Communications team on where and how to represent Uber at local events and with local PR
Communicate local product/process needs to HQ; collaborate with product/engineering to ensure they are delivered
Connect with other GMs to help scale other markets through developing and sharing best practices
Work in partnership with Business Development to identify and help support relevant and value creating strategic partnerships and alliances for your market
Continue to grow and build upon today to drive a sustainable business for tomorrow
10+ years of relevant experience running operations, ideally in a matrix structure, managing a P&L
Core experience in a technology context - this role requires a data-driven decision mentality and a strong analytical mindset
Demonstrated experience driving business outcomes/achieving business results
Relevant experience in consumer service/managing a marketplace is advantageous
Building and managing high performing teams
Entrepreneurs welcome! Even better if you’ve learned from a few failures along the way...
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.