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Greenlight Hub Supervisor, Riyadh, Saudi Arabia

City Operations, Operations & Launch in Riyadh, Saudi Arabia

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the role

 

We’re looking for a Female Greenlight Hub Supervisor to support the day-to-day operations of local Female Greenlight locations. We’re looking for an experienced team player who operates with a customer-first mentality.

In this role, you’ll help to mentor  a team of experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you’ll do

 

  • Support Uber Experts as a subject matter expert in your function on a per interaction basis
  • Manage resourcing and training at Greenlight Hubs to drive partner experience and efficiency
  • Handle escalations of more difficult interactions if and when required
  • Train, coach, and guide Uber Experts to drive quality and efficiency metrics
  • Improve processes on behalf of Uber Experts and partner-drivers
  • Actively contribute to the Center’s evolution through project work
  • Execute events and retail partnerships with an eye to drive excellence

 

What you’ll need

 

  • Bachelor’s degree with 1+ years of relevant experience.
  • Customer Service: You are obsessed with providing the highest quality of service and driving-up NPS.
  • Leadership: You will need strong people skills to be able to influence partners and reinforce their commitment to drive on the Uber platform. Coach and lead a large team of highly enthusiastic Uber Experts to deliver Uber’s growth goals.
  • Process Driven: You have superior organizational skills, and constantly look to rejig things to make them more efficient.
  • Analytical Ability: We take an intensely data-driven approach to running our business. In order to efficiently manage any function at a partner support centre you’ll be creating metrics to measure impact of your teams’ face-to-face interactions and use our data to make the right, operational decisions.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.