City Operations, Operations & Launch in Riyadh, Saudi Arabia
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the role
Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
We’re looking for a Greenlight Supervisor to support the day-to-day operations of our Greenlight locations in Riyadh. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What you’ll do
Support the daily operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Manage scheduling, attendance, and general administration of Uber Experts
Lead, Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
Own facility issues such as supplies, utilities, and branding
Improve processes on behalf of Uber Experts and partners to the GL program through project work
Support Riyadh Ops team in implementing any project or task that needs to be implemented in Saudi Arabia
Flag any issue relevant to the city to Riyadh Ops team
What you’ll need
At least 3 years of relevant experience
Great communication skills and ability to interact with internal and external partners.
An interest in and passion for Uber.
Demonstrated background in solving complex customer problems
Team leadership experience in a fast-paced environment
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.