Central Operations, Operations & Launch in San Francisco, CA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As the Head of Delivery Partner Operations for US & Canada, you will come with a track record of building teams and systems tied directly to the top and bottom line results of the organization, ideally with experience discovering and designing processes for scale. As a highly visible leader in the US & Canada Eats organization you will act as a thought partner to our Head of Regional Operations and the broader Eats leadership team.
What You’ll Do
Develop acquisition and lifecycle engagement strategies for courier partners (i.e. drivers, bikers, and new modalities) in US & Canada and execute this strategy through analytics, creative campaigns, and robust email and digital marketing programs
Deploy a $X.XB budget towards delivery partner facing programs across a massive network, while continuously improving processes and methodologies in service of better efficiency, reliability, and overall partner experience
Motivate and leverage existing and new team members to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics and strategic initiatives
Work closely in a matrixed environment with local operations, marketing, strategy, analytics, design, engineering, finance and other senior leadership in the region and at HQ to set clear objectives for the regional strategy
What You’ll Need
10+ years of deep, hands-on management of functions that included combinations of the following: operations, business analytics, marketing, customer loyalty and retention, and project management
Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them
Quantitative data analysis, deep actionable insights, modelling, and advanced test plan design and analysis experience
Track record of building and managing large (e.g., 30+ staff), high performing teams; experience coaching and developing people managers
High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
Experience working closely and communicating effectively with stakeholders in an ever-changing, rapid growth environment with tight deadlines
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.