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General Manager - Uber Works

City Operations, Operations & Launch in Chicago, IL

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

UberWorks operates as a startup within Uber - we have ambitious goals and objectives and need a strong, action-oriented City General Manager to join our team. The City General Manager will own all operations and build his/her team from the ground up. As a key member of the leadership team, you will help shape the product and strategic direction.

What You’ll Do


  • Oversee operations: be truth-seeking with data and set a high bar for the team to think boldly and creatively. If it’s operations, it’s your responsibility, so we want someone who can set concrete processes and execution plans, move fast, and be biased toward action.
    • Supply sourcing and deployment: ensure that we are effectively and efficiently matching supply with demand. You will be sourcing worker partners and successfully deploying them to our business partners, maximizing worker partner engagement along the way.
    • Business engagement: Your team will be responsible for developing, testing and implementing different strategies for recruitment and ongoing engagement with our business partners.
    • Support / account management: our business is based around providing a flexible, on-demand workforce for our business partners - it’s imperative that we have intuitive and responsive account management to support for our business partners in addressing their needs promptly.
  • Define and execute strategic vision: set & translate business goals into operational plans that will guide the operational success of the product.
  • Hire & manage ops team.
  • Manage vendors: ensure that our vendor partners are providing the services and resources necessary for your operations team to succeed.
  • Define tech requirements: translate feedback from operations in technical / product requirements to improve the overall service


What You’ll Need


  • Grit, and willingness to roll up your sleeves and tackle something hands-on; you persevere when others fall away.
  • 2+ years in a managerial role with 3+ direct reports
  • Strong interest in the on-demand labor space
  • Great communication skills, both verbal and written
  • Exceptional project management skills
  • Attention to detail balanced with swift execution - we need to do things quickly, and we need to do them well.
  • A self-starter attitude:
  • Unafraid to challenge the status quo
  • Ability to be on call when the product is busiest (often nights, weekends, and holidays). You are responsible for realtime ops, 24/7. We’ll develop automated support to help you and your team, but you will own all reliability metrics


About the Team


UberWorks is pioneering a platform for flexible, on-demand work. Our team has successfully conducted pilots in LA and Chicago, showing rapid growth in food service, hospitality, and entertainment verticals, and is now looking to expand further. The operations team works closely with product and engineering to define a best-in-class experience for workers and businesses. We are growing quickly and want teammates as excited about the future as we are.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.