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Account Executive CenAm & Caribbean

Community Operations in San Rafael, Costa Rica

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


About the Role



As a Strategic Retail Partnership Consultant on the Greenlight retail partnership team, you will lead the charge to formalize an engaging retail experience within the Greenlight and Pop Ups locations. You will be all geared up to ensure partnership success while working closely with internal teams. The role is meant to support CenAm & Caribbean regions (Costa Rica, Guatemala, El Salvador, Panama, Dominican Republic and Puerto Rico).


What You’ll Do


  • Track and have a bird's eye view of the region’s partnerships and their performance in your territory (GL interactions, sales, current promotions).
  • Work with the Business Development team to increase retail desks utilization rate at GL Hubs.
  • Supervision of look & feel of the vendors (Branding, staff, etc) through the vendor scorecard management.
  • Manage the essential critical relationships with retail vendor partners on a regular basis with a 5 stars quality service in order to have a successful account management .
  • Manage the tiny details that will keep us flowing towards our goals. Make sure vendors are committed (contracts, invoices and payments) with us and driver partners.
  • Evaluate strategic and partnership opportunities, by tracking and analyzing performance via quantitative and qualitative analyses, and communicating scope of improvement based on GL interaction . Help us implement best practices across partner locations, and measure the impact through surveys and key metric analyses 
  • Keep in contact with your local Greenlight POC in order to make sure that the retail partners are performing according to the expectations
  • Coordinate and execute Uber Marketing Campaigns at GL hubs.
  • Engage with internal teams and external partners to negotiate and drive contracts to closure; manage these key strategic relationships to maximize value for both Uber and our driver partners
  • Thrive on creating new ways to add to existing partnerships. You’ll be making those not so obvious connections that drive innovative partnerships and initiatives to grow our business
  • Follow up and execution of the Pop Ups at third party locations strategy built by the GL team.
  • Support as well as monitor execution of communication strategy for retail and pop-up partnerships.



What You’ll Need
  • Experience with Account Management, Sales, Marketing, Events Planning


About the Team

The Retail Partnerships Team is part of the Uber Community Operations Org, we work to create and provide high quality experiences for Uber Drivers and Couriers across our Greenlight Support Centers across LatAm, as Retail Partnerships Consultant for CenAm & Caribbean you will report directly to the RP Manager for ACAC Region.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.