- Driver Guide
- Contact us
Have questions? We’re here for whatever you need.
Call our phone support for drivers who have signed up:
001-8030-161-215 (toll free)
Monday - Friday (8.00-19.00 WIB)
Get in-person support at our offices in Surabaya.
Location of our offices
Support at every turn
We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
1. In-app support
Within your Driver app, just head to "HELP" in the navigation. You'll find a range of topics covered. Have an issue on a trip? Select the appropriate option under "Report an Issue".
2. Phone support
Call our support center:
- 001-8030-161-215 (toll free)
- Everyday at 08:00 AM - 7:00 PM (Jakarta time)
3. Online support
Visit help.uber.com to get assistance with your Uber account, a recent trip, or browse through frequently asked questions.
Meet the team
We’re here to help
Visit an Uber Greenlight Spot near you to activate your account, get a vehicle inspection, or whatever else you need.
If you need extra help, we're always available at:
- Surabaya Greenlight Hub
Mon - Fri, 9:00 AM - 4:00 PM
Sat, 9:00 AM - 1:00 PM