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Contact us


Have questions? We’re here for whatever you need.

  • Call our phone support for drivers who have signed up:
    001-8030-161-215 (toll free)
    Everyday (8.00-19.00 WIB)

  • Get in-person support at our offices in Bali.


Location of our offices

Find A Location

Support at every turn

We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.

1. In-app support

Within your Driver app, just head to "HELP" in the navigation. You'll find a range of topics covered. Have an issue on a trip? Select the appropriate option under "Report an Issue".

2. Phone support

Call our support center:

  • 001-8030-161-215 (toll free)
  • Everyday at 08:00 AM - 7:00 PM (Jakarta time)

3. Online support

Visit to get assistance with your Uber account, a recent trip, or browse through frequently asked questions.

Meet the team

We’re here to help

Visit an Uber Greenlight Spot near you to activate your account, get a vehicle inspection, or whatever else you need.

If you need extra help, we're always available at:

  • Bali Denpasar GL Hub: 09:00 AM - 04:00 PM, Mon - Fri

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