Products

Rating Your Driver

November 4, 2015 / Indonesia

Why is it important to rate your driver?

When it comes to ensuring a high-quality experience for both riders and drivers with Uber, we’re always shooting for the stars — 5, to be exact! Accurate ratings help ensure quality on the Uber platform.

Real time feedback about drivers means Uber can review any concerns big and small – while ensuring that only the best drivers stay on the road. We take this feedback seriously – depending on the circumstances, rider feedback allows us to closely monitor driver’s behaviour or serve as validation that the driver is providing great service. If you were pleased with your driver, a 5 star rating will ensure he or she continues to succeed on the platform.

What do the ratings mean?

★★★★★ – A great trip! Overall it was a seamless experience.

★★★★ – A good trip! It was almost seamless experience but could have been better.

★★★ – An average trip. Overall experience was not a good experience.

★★ – Not a great trip. Driver got lost or didn’t answer your call.

★ – A terrible trip. Everything was wrong with this trip. You didn’t feel safe and driver needs to be vetted further.

What if I am not happy with the trip fare?

Drivers do not control trip fares so please rate them purely on the quality of service and you can reply to your ride receipt or write to us directly at support.jakarta@uber.com with your concerns. However if a driver gets lost or takes a very poor route then this is indeed due to the driver’s actions and then an appropriate rating makes sense. We are always happy to review if you think you have been charged unfairly.

Will a driver see the rating or feedback I give?

To protect identity, riders and drivers cannot view individual ratings. Driver-partners will never see exactly which rider or which trip received a specific rating and vice versa. Your written feedback is also kept completely anonymous.

What happens if I gave my driver the wrong rating?

Don’t worry, it happens to the best of us! Please email us at support.jakarta@uber.com with the trip details, the correct rating for the driver and we’ll be very happy to adjust it for you.

Now you’re ready to rate like a PRO!

Uber On.

Language: English/Indonesia