How to recognise fraud
The overwhelming majority of our trips on the Uber platform are incident-free. However, every once in awhile, drivers and riders participate in activities which are against Uber policy. Most of these activities are defined as fraud, and result in fares being adjusted to zero and, at times, even account deactivation. Know what to look out for to avoid any potential issues.
- Trips should NOT be pre-arranged between Riders and Drivers. In certain circumstances, this can be considered collusion.
- Collusion is an agreement between two or more people to limit open competition by deceiving, misleading, or defrauding others (in this case Uber) to obtain an objective forbidden by law typically by defrauding or gaining an unfair market advantage.
- Fraud is the deliberate deception to secure unfair or unlawful gain.
- The purpose of fraud may be monetary gain or other benefits, such as pre-arranging a trip when the Rider has no other purpose than to assist the Driver getting paid by Uber AND when they have no intention to pay the fare.
We ensure that trips are legitimate
Signs of fake trips:
- Requesting, accepting and completing trips of the same device / payment profile
- Excessive promotional trips
- Excessive cancellations
All legitimate payments on Uber take place through our app. If a Rider messages you outside of the Uber platform and asks you to contact them off-site to arrange a trip, be very suspicious of this behaviour. Riders use Uber as an on-demand service and call the closest car for the best experience. Riders who pre-arrange trips can sometimes have other intentions, such as using fake rider accounts or stolen credit card details. If you take part in pre-arranging trips with these sorts of riders, Uber may have to adjust the trip fare to zero and take action against both you and the rider. This can be considered fraud through collusion between the Rider and Driver.
We do understand that there may be fraudulent trips/riders that as the Driver, you are not aware of and have no control over. Our intention is not to make Drivers nervous about doing trips but to rather encourage them to report suspicious behaviour and avoid taking part in fraudulent trips. When a Driver pre-arranges a trip they open yourself up to this risk.
Report riders that:
Request to do pre-arranged trips
Paying and communicating only through the Uber platform is vital to making every trip experience as positive and secure as possible. If your transaction happens offline and we have no record of it, it is almost impossible for us to assist you.
Keep your account secure, be cautious of strange links in messages from other users, even ones you know, as their accounts may have been compromised. If you suspect that you have received a “phishing” message, immediately report it to Uber and end communication with the sender.
We also recommend you take advantage of verifications and other features we’ve made with your trust and safety in mind.