A guide to stopping on the road
Driving in London
Did you know that when operating as a private hire driver in London you are exempt from certain parking & stopping regulations? Whether you are a new driver or one with a wealth of experience, we recommend having a read through the quick guide below as it can help avoid penalties when out on the road.
Where to pick up and drop off
You can pick up and drop off in the following marked areas:
- Single or double red lines
- Single or double yellow lines
- Bus lanes
- Parking bays
Stopping in the city
Where partner-drivers are NOT allowed to pick up /drop off
You cannot pick up or drop off in the following areas:
- Areas marked with wide red lines
- Zigzag lines (for example, by pedestrian crossings or school crossings)
- Taxi ranks
- Where there is a 'No stopping' sign
- 'Bus stop clearways' marked with a wide yellow or red line by the kerb
A few timely exceptions
To avoid getting a penalty in certain areas, pickup and drop-off your riders as quickly and safely as possible. Here are a few exceptions:
- Between 22:00 and 06:00 drivers can stop for up to five minutes on red routes to allow customers to use cash points.
- When assisting wheelchair users this includes additional time to ensure the wheelchair is in the right position and safely secured.
Bus lane rules and restrictions
Taxis and private hire vehicles can pick up or set down customers in a bus lane even if they are not normally allowed to drive in it. However please note the following guidance:
- If stopping in the bus lane will cause congestion or block the lane, don't pickup or drop-off.
- After a pickup or drop-off private hire drivers must exit the bus lane if during restricted usage times.
- While single and double red lines are acceptable, wide red and yellow lines are not. These currently exist at certain bus stops at Euston Road eastbound (in front of Kings Cross Station) and Bishopsgate northbound (between the junctions with Liverpool Street and Middlesex Street).
Waiting in Restricted areas
If your rider wants you to wait, pick up, or drop off in a restricted area, please explain stopping restrictions and suggest a legal and safe place to stop the vehicle.
Effective communication is important in these situations as passengers aren’t always aware of the rules of the road. When in doubt, please ensure any pickup and drop-offs are carried out safely. Do not stop in locations that can cause an obstruction or a safety hazard.
If you are picking up, give the rider a call and ask them to wait near a safe & convenient pickup point. Often it is helpful to call out points of interest such as a cash point or supermarket that passengers can easily find.
Explain that stopping restrictions are in effect and you will look for a safe and convenient location to stop nearby.
Penalty Charge Notice
What to do if you receive a PCN
If you receive a PCN from a borough or from Transport for London, you are entitled to appeal against it. The details of how to make a challenge will be provided on the PCN, and drivers should follow the procedure outlined. If you are requested to provide evidence that you were on a trip, please follow the steps below to obtain the trip details.
How to obtain trip details
Log into your account
Visit partners.uber.com and log in with your Uber Partner App username & password.
Locate the trip
Under “Payment Statements” find the trip (Use the “PAY PERIOD” drop down to find trips from prior weeks).
Print the trip details
Print / take a screenshot of the trip details.
*Please note that Uber is unable to provide any customer details when appealing penalty notices.
¹ Information supplied has been sourced from guidance published by Transport for London at https://tfl.gov.uk/info-for/taxis-and-private-hire/parking-information
*It is your responsibility to adhere to all road rules and regulations. Uber takes no responsibility for inaccurate or out-of-date information.