Regional Operations Manager ,Trust & Safety - North Asia
Trust & Safety, Safety, Security & Insurance
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
We are looking for a Rides Operations Manager North Asia (NA) , to help us provide world-class safety and compliance outcomes across NA.
You will lead, design and execute cross functional processes, projects and experiments inspired by a deep and analytical understanding of our business.
Safety is at the core Uber. Our technology enables us to focus on consumer safety before, during and after every trip. Our work spans across the entire Uber ecosystem and around the globe: from community safety — such as reducing drink-driving and improving public infrastructure — to consumer safety — such as building better products and strengthening services that improve trust and peace of mind. The NA region has embraced Uber and has a dedicated regulatory framework for ridesharing in all jurisdictions in which we operate. Compliance with State regulatory frameworks will be a key part of this role.
What You’ll Do
Strategy. Work with the Rides NA Leadership team to define the overall regional safety strategy and operational compliance objectives for the region.
Safety Leadership. Support the continued development of a world class safety culture within Uber NA. Show the ability to think outside the box, challenge traditional safety approaches and help define what industry leading safety performance looks like.
Risk and Compliance. Driver a mature risk based approach to safety management supported by data and robust analysis. Help ensure alignment with the regulatory landscape - build processes that achieve compliant outcomes in new and innovative ways by leveraging our technology and unique capabilities.
Support. Be a trusted partner and advisor to the Rides business by delivering expert support and advice. Conduct deep dives into safety outcomes across NA and work with operations teams to identify and implement solutions and improvements.
Trust & Safety Program Management. You will work closely with the NA and global leadership team to build and execute initiatives around improving safety outcomes in the region.
Metrics and Analytics. Own analysis and metrics for trust and safety in the region. Build tracking and reporting tools to improve stakeholder visibility into these metrics and trends, and set data-driven safety targets.
Product. Work with HQ product team on the delivery of new safety product features to continue to improve trust and safety across the region.
What You’ll Need
4 Minimum Years of Experience with Operations, Trust & Safety
About the Team
Safety is a top priority at Uber, we are working towards being industry leaders in safety and setting the bar for others to reach.
We are growing our safety team to drive focus on this priority. This team will set the strategy and drive innovation across the North Asia region to raise the bar on safety in transport space and build public trust in the safety of our platform.
The Safety Sr Manager will be the primary safety liaison and business partner between the national leadership teams, regional operations teams and HQ Trust & Safety and our Incident response team.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.