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Complex Claims, Advocate

Insurance, Safety, Security & Insurance in San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role



Our team has three core functions: (A) Severity Management, (B) Special Programs, (C) Uber Freight. The particular candidate we're looking for is someone that can make a significant impact on the Severity Management side of the group. This person should have very strong experience in liability claims handling, coverage application, and the ability to understand the complexities surrounding any type of claims settlement discussion. They must understand the core aspects of negotiation and being able to work with attorneys (coverage and litigation), outside defense counsel, and our insurance partners to ensure that each claim is reserved at the correct value.

What You’ll Do
  • Review data related to any high severity incident: assaults (physical and sexual), fatal accidents, anything with a brand or media impact
  • Coordinate with the proper stakeholders and effectively articulate the available coverage to those asking questions about insurance
  • Review indemnity notices from our insurance partners and learn to understand and correct certain behaviors
  • Manage an inquiry response queue and review time-demands and provide feedback on plans of action
  • Work cross-functionally with Safety, Insurance Litigation, Process/Quality, Comms, Incident Response to create an efficient flow


What You’ll Need
  • 4 or more years of Insurance claims experience preferably in Commercial Auto or General Liability claims handling with a strong preference for candidates with experience in complex coverage, liability and/or represented claims; Strong technical claims background preferred
  • Experience working within a high pace, growth environment
  • Bachelor's Degree preferred not required
  • Proficient computer skills required to navigate a paperless environment; Experience with Google Docs, Sheets, Forms, or Excel a plus
  • Excellent communication skills
  • Ability to work cross-functionally with teams from other organizations
  • Easy adaptation to changing situations, requirements or priorities
  • Ability to work a flexible schedule that may include evenings or weekends


About the Team


Our team builds and maintains a high degree of excellence. We are given all the tough projects, build processes from scratch, understand the various complexities around our insurance program and tower. What's unique about this team is that our group will typically be the first group to go to when any new pilots, issues, or needs, arise. We exist to ensure that the most complex insurance claims issues are handle timely, appropriately, in collaboration with various stakeholders (insurance legal, coverage, biz development, support, etc.).

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.