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Senior Claims Manager, US & Canada

Insurance, Safety, Security & Insurance in San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


Uber is a technology company that is changing the way the world thinks about mobility. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber has become  part of the fabric of daily life.


We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.  Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.


This is an excellent opportunity for a senior claims leader to lead a national team responsible for insurance claims across the US & Canada. You will report to our Global Claims Director in San Francisco, and work closely with leading P&C carriers and a deeply talented cross-functional team within Uber.  If you've got the leadership skill, experience, drive, a strong team mentality, and want a rewarding challenge working with the best to change the world - Uber on and get in touch!

What You’ll Do
  • Oversee Uber’s US & Canada Claims Team to manage  overall strategic direction, leadership, and management of all claims in the region, with a focus on operational excellence, quality claim management, customer obsession, and developing a diverse and talented team. .
  • Develop,maintain and analyze appropriate metrics, governance and control mechanisms for specialized claims handling.
  • Manage key organizational reports related to Reserves, Limit Erosion and Claims Submissions and Productivity.
  • Create strategic direction to develop, implement and leverage data and analytics to measure effectiveness of claim initiatives through RMIS system.
  • Use data and analytics to improve business results by targeting opportunities for process improvement.


What You’ll Need


  • 10 or more years of Auto physical damage and Auto liability/GL claims handling experience with a strong preference for candidates with experience handling litigated, complex, or large claims
  • 10 years of solid leadership experience, with focus on leading leaders
  • Bachelor's Degree required, Master’s degree desired
  • Proficient computer skills required to navigate a paperless environment
  • High level of technical claim and legal knowledge
  • Excellent communication skills
  • Easy adaptation to changing situations, requirements or priorities


About the Team


Insurance is a uniquely strategic function at Uber and this is a very different role than traditional corporate risk manager roles. You get to work with sharp, motivated co-workers in a fun and fast-paced office environment. While working with the insurance industry to create some of the most complex and innovative insurance products on the market today. We have in-house actuaries, data scientists, legal and safety experts, insurance attorneys, engineers, technical underwriters, product development resources and a rolodex unmatched across the sharing economy.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.