Global Process Excellence Manager, Insurance Claims
Insurance, Safety, Security & Insurance in San Francisco, CA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
We’re disrupting the transportation space and growing rapidly in both the U.S. and internationally. This is an excellent opportunity for a driven process professional to gain valuable non-traditional insurance experience while working in one of Uber’s most critical and fastest growing divisions. The manager will be based out of Uber’s HQ in San Francisco, reporting to the Sr. Global Operations Manager, which works to support the greater Global Insurance Claims team by managing processes and ensuring consistency and efficiency across the globe. The manager will partner closely with Data Analytics, Insurance Engineering and Product, Insurance Legal, Quality and Compliance, and Claims Training teams internationally. If you’re looking to be at the cutting edge of insurance claims innovation and are looking for a rewarding set of challenges - read on and get in touch!
What You’ll Do
Lead a team responsible for policy and process standards. Audit our internal insurance and safety claims related processes to identify and implement areas of continuous improvement.
Drive global projects to deliver measurable improvements in areas of process efficiency, accuracy and customer experience.
Manages deployment of initiatives, tools, and methodologies including process governance globally.
Team serves as the Claims principal SME engaging with Insurance Product to design, test and launch innovation tech solutions to drive Claims efficiency and effectiveness, and improve the claims experience for driver partners and riders.
Team serves as principal SMEs with respect to data-related issues and Claims systems and tools, including Origami.
Ensures Claims' readiness for all new product launches, policy changes, and process updates.
Provides day to day direction, leadership, and management of the team with a focus on operational excellence, quality claims management, and customer service (obsession).
Holds team accountable for their performance and development including, but not limited to, effective performance management, escalation of performance issues, and appropriate collaboration with Human Resources.
What You’ll Need
Minimum 7 years’ experience using analysis to drive improvements through the application of Lean, Six Sigma and/or Agile tools and concepts.
5 years experience in management or project management.
Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels.
Experience with process implementation, workflow improvement, or program management
Bachelor’s degree or higher required, Six Sigma Black Belt preferred.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.