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Upfront Pricing: Important Update To Payments

March 16 / United Kingdom

Uber launched Upfront Pricing in the UK in October 2020. Upfront Pricing is an estimated price that provides clearer, simpler and more transparent pricing. It is a tried and tested pricing system used in most cities globally.

How it works:

Upfront prices are based on the best available route between the rider’s pickup and dropoff points. These are the routes you are used to seeing through Uber’s navigation system. 

Upfront Pricing is dynamic, which means the price is worked out in real time to help balance supply and demand, grow trips and provide better earning opportunities. This helps to give the best price for both riders and drivers. 

When calculating the expected duration and distance of a trip, payment accuracy is managed by accounting for the anticipated traffic patterns and any known road closures. Estimated tolls, surcharges and fees are included in the rider’s upfront price at the time of making a trip request. The earnings figure on the driver’s offer card does not include estimated tolls, surcharges and other fees.

Clearer, simpler, more transparent

We heard from you that you want clearer, simpler and more transparent pricing. Upfront Pricing  means both riders and drivers will be shown an upfront amount before confirming the trip. This amount will be honoured except in specific cases where there is a significant deviation from the expected trip or other factors outside of Uber’s control, as set out below. 

Situations where Upfront Pricing will not apply: 

In the majority of cases, the estimated payment is the payment you will receive for the trip, but sometimes the actual payment that you receive for a ride will be higher or lower than the estimated payment due to circumstances outside Uber’s control, for example where there are unexpected delays or diversions on the trip, or if the rider cancels the trip or requests to change the drop off location.

If the rider updates their trip with new details, such as a new stop or a new destination, a new ‘mid-trip price’ will be displayed. The rider will have to confirm agreement to this new price in order to update the trip. The driver will receive an in-app notification letting them know that the trip has been updated. The updated price for riders and the payment for drivers may be more or less than the original upfront amount shown. 

There are four situations in which the trip payment can change: 

1. If the rider updates their trip details (adding, removing or changing stops, or changing the destination) they will have to confirm a new mid-trip price

OR
Taking into account the mid-trip update if applicable…

2. If the final destination is more than 1 mile away from the expected destination in a straight line (not distance travelled), the final trip payment will be based on actual time and distance – this can result in the actual trip payment being higher or lower than the estimated payment.

OR

3. If a detour is taken and the trip is both further and slower than estimated, the final trip payment will be based on actual time and distance – this will result in the actual trip payment being higher than the estimated payment:

a. Further means at least 20% AND 0.5 miles further in distance than estimated.

b. Slower means at least 15% AND 2 minutes slower than estimated.

OR

4. If the trip is at least 20% AND 10 minutes slower in duration than estimated (e.g. due to traffic or long stops), the final trip payment will be based on actual time and distance – this will result in the actual trip payment being higher than the estimated payment.

The trip total can also vary due to factors like wait time, tolls and surcharges, see the FAQs below. 

If riders want to change their trip, they should update the destination or number of stops in-app.

For more information on rates, including the rates for each product in each city in the UK, see this page. You can find more information on cancellation fees here.

Better tools

We have upgraded our trip payment estimation software to incorporate the highly-rated TomTom mapping service for all UK regions. The software factors in real time road closures and traffic to help ensure you get an accurate estimated payment and the best available route.

Please do continue to share your valuable feedback, and we’ll continue to improve the app.


FAQs