Driver Announcements

Announcing Partner Protection Insurance with AXA

May 23, 2018 / United Kingdom
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Starting this June, Uber is launching Partner Protection, protecting eligible partner-drivers and delivery partners from the financial cost of life-changing events with insurance from AXA. Now events like injury, sickness or having a baby don’t have to come with all of the additional financial stress.

This insurance is provided at no cost to you because we believe that it’s the right thing to do. You’re independent, but you’re not on your own.

Insured for major costs

If you’re one of the many eligible independent contractors who use an Uber App for flexible earnings opportunities in United Kingdom, you are now automatically insured by AXA to protect you when you’re On-Trip. Cover includes medical expenses, death, permanent disability, hospitalisation and injuries (see coverage details).

Protected against lost income

We want to help you protect yourself from the risk of lost income due to accidents or injuries that could occur while On-Trip and Off-Trip. The programme also provides insurance protection to eligible partners for some life events that happen while you’re not working, but still impact your ability to make money. Cover includes inconvenience compensation for injuries and severe sickness, and one-off payments for maternity/paternity and jury service (see coverage details).

It doesn’t cost you a thing

As part of our global commitment to safety we have partnered with AXA, the world’s leading insurance brand, to provide you with this protection. There’s no need to sign up — all eligible independent partners are automatically protected by the insurance, at no cost to you.

How do I make a claim?

If you would like to make a claim for an On-Trip accident or for an Off-Trip life event, please use the AXA online claims form located hereFor general inquiries, you can call AXA at + 44 1908 300 499. Monday to Friday 9am to 5pm GMT.


Frequently Asked Questions

  • What are the key features of cover?
  • What are the limits of coverage?
  • Why is Uber doing this?
  • How is this different to the IPSE program?
  • Does Partner Protection replace my commercial motor insurance?
  • Can all Uber partners participate in Partner Protection?
  • What is defined as “On-Trip” and “Off-Trip”?
  • When am I covered?
  • What are the eligibility requirements for the On-Trip and Off-Trip protections?
  • Where is Partner Protection provided?
  • How do I file a claim?
  • What is not covered?
  • How is this different from the insurance program launched for EATS delivery partners earlier this year?

More information

Download the full policy details and exclusions »

AXA Corporate Solutions Assurance Limited company with registered capital stock of 190 069 080 £ Governed by the French Insurance Code – 399 227 354 R.C.S Paris. 4, Rue Jules Lefebvre – 75426 PARIS CEDEX 09, FRANCE