At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The Global Operations Compliance team is responsible for building a program from the ground up to document and maintain market-level operating requirements for Uber's Rides business and evaluate market health in meeting those requirements. If you love setting a vision and solving problems from 30,000 feet as well as dive deep into the details, we have the opportunity you've been looking for.
We are looking for Sr Program Managers who will be an integral part of Uber’s 2.0 journey by completing operational assessments across Uber markets. The Sr Program Manager role calls for strong problem solving skills and curiosity. You need to be able to quickly understand Uber’s operating model in APAC markets, ask the right questions to local teams, spot operational gaps, and propose improvements.
What You’ll Do
Evaluate operational processes utilized by markets across the globe against market guidelines and requirements
Provide strategic recommendations on addressing any identified issues and ensure timely resolution by coordinating with local centralized compliance operations teams
Conduct independent monitoring, reviews and investigations into regulatory compliance and map out the risk landscape
Identify common business needs across regions to provide guidance on global tool/product development
Document and maintain operational requirements, including global policies and local regulations, working with internal stakeholders such as Trust and Safety, Insurance, and Regulatory Legal
Present findings and insights to senior management to drive business decisions
Build, maintain, communicate, and present detailed reporting at city-level, regional, and mega-regional levels
Collaborate with other city and central operations teams, legal, insurance, trust and safety to ensure that insights inform broader strategic initiatives
What You’ll Need
Solid Experience of having worked in a regulated industry and developed compliance frameworks
Worked in risk and risk management with an excellent knowledge of risk management techniques and tools
At least 6 years of work experience in Strategy or Risk Consulting, Compliance or Audit
Bachelor’s degree is required
Comfortable conducting data analysis using excel
Communication and collaboration skills - You'll work with a vast variety of teams across Uber, in US&C and across the world. Knowing your audience and speaking their language is fundamental to successful collaboration, hearing and understanding different perspectives, and creating solutions together
Ability to be decisive with little information
Self-starter with the ability to choose a direction with little oversight
Project Management Skills - Keeping track of concurrent projects, making sure they’re executed on time, and that the projects are hitting their targets
Willingness to travel on a regular basis (25-50% travel expected)
Experience in technology sector
Familiarity with Governance, Risk and Compliance (GRC) systems
Experience in change management
A formal Internal Audit qualification
About the Team
The Global Compliance team supports the company's primary OKR - "Stand for Safety." This role is responsible for helping to (1) Help maintain documentation of legal requirements and internal standards, (2) Led operational compliance assessments against those requirements, and (3) Assist teams in remediating any gaps against those requirements. The APAC Sr Program Manager will serve as a key business partner to the India Ops business in supporting the team on achieving full operational compliance in all markets.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.