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Developer Support Specialist

Technical Program Management, Advanced Technologies Group in Pittsburgh, PA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

 

Help keep our development teams productive. We’re building a developer support engineering team to complement our developer experience & platform group. This team will provide tier 1 support via online chat and ticket tracking systems to our customers: the software developers at Uber ATG working on self-driving cars.

 

Responsibilities will include assisting developers with technical questions related to tooling and process, directing customers to existing documentation, identifying gaps in our tooling/support process, and escalating emergent issues to the developer experience engineering teams.

What You’ll Do
  • Background & Qualities

    • Excellent written communication skills
    • Able to diagnose technical issues related to software, machine configuration, and
    • connectivity
    • Basic software development knowledge and experience i.e. you can articulate basic differences between programming languages such as Python and C++
    • Able to break problems down into basic components and identify steps to reproduce issues
    • Desire to continuously learn and grow technically to better support our developers

     

    Bonus Points

    • Past experience in support ops or a similar technical role
    • Previous usage of Zendesk or other support-oriented ticketing system
    • Hands-on experience with git or other version control software, Phabricator, and/or Github
    • Comfort with Linux command line tools, Ubuntu, and Mac OS
    • Familiarity with basic software workflows and testing practices

 

What You’ll Need
  • 1 Minimum Years of Experience with Technical Support

 

About the Team

 


See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.