Program Management, Product in Causeway Bay, Hong Kong
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As a APAC Localization Language Manager, you'll work closely with our Product, Brand, Marketing, Design, Regional and Operation teams to stay ahead of localizing content for product launches, marketing initiatives, and support releases. You’ll be the main point of contact to manage the work completed by external vendors, ensuring that they have the tools and coaching needed to deliver high-quality content. You’re not averse to localizing high-visibility content yourself, but you also understand the importance of scaling your efforts to meet the needs of the growing business.
What You’ll Do
Own and manage linguistic quality of digital and print assets from English into APAC languages, with Traditional Chinese for Taiwan or Hong Kong as the focus
Work with vendor resources to deliver localized content, handling high priority and high visibility content yourself
Ability to apply the scalable quality program models to multiple languages in the region
Dedicate time to perform LQAs of our apps & website, and/or train vendors to do so
Use data to determine quality trends for your languages and create action plans to address any systemic issues
Fix linguistic bugs and flag internationalization issues to the relevant product teams
Evangelize localization services with key stakeholders
Continually update Style Guides and Glossaries for your languages
Liaise between Uber product teams and Localization Program Management to recommend best practices for internationally-friendly product design
Own quality for more than one language as you grow in the role
Ability to travel to San Francisco at least 2 times a year, and other APAC countries 2 to 3 times a year
Ability to attend late night or early meetings ~5 times a month
What You’ll Need
Professional fluency in Chinese variants (with Traditional Chinese for Taiwan or Hong Kong as the focus)
B.A. in Translation, Linguistics, or similar field of study
Minimum 5 years of localization experience, preferably in the tech industry
Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
Experience interacting and using a CMS
Experience managing Translation Memories, Glossaries, and Style Guides
Excellent written and verbal communication skills
Passionate about Uber and our mission
Bonus Points If
Master’s Degree in a related field
About the Team
At Uber, it’s essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 500+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of Uber. As an early member of our Localization Team, you'll have the opportunity to build the local roots of an expanding global brand.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.