Skip to main content
Uber logo

Go anywhere with Uber

Request a rideRequest a ride

Go anywhere with Uber

Request a rideRequest a ride
Ride

Why some customers might get charged before a trip

March 8, 2023 / Global
Image

For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

<div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"b691bb60-3028-4870-a9fe-703cf9ee6f6f","items":[{"heading":"Why am I being charged before a trip is completed?[removed]","body":{"htmlContent":"\n

To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it\u2019s completed.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"957a6c97-0d87-47ca-b13b-da6e7ecc70a7","items":[{"heading":"What if the actual price ends up being less than the upfront price I was charged?[removed]","body":{"htmlContent":"\n

Your charge will be corrected to reflect the price at the end of your trip. We\u2019ll always provide a refund for the difference between your upfront price and your actual price if the final price is less than the initial upfront price Uber charged.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"cc5a3557-3e6f-40e9-a705-55deb7dd15c2","items":[{"heading":"What if I cancel my trip?[removed]","body":{"htmlContent":"\n

We understand that sometimes trips get canceled. We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"deeb53cb-f022-4da9-b83c-2562b4f4ddcf","items":[{"heading":"How long does it take to receive a refund?[removed]","body":{"htmlContent":"\n

Your refund should not take long to be reflected in your account. The average refund can take up to 7 days, but that time period is subject to change depending on a customer\u2019s card issuer.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"768967b7-e2ad-4eec-b93b-2d27bcd6c81a","items":[{"heading":"What can I do if I don\u2019t receive my refund after 7 days?[removed]","body":{"htmlContent":"\n

If you have not received a refund after more than 7 days after a charge, please contact your bank and provide the transaction details such as card number and transaction date.[removed]\n"}}]}">

Posted by Uber

Category:

Get a ride when you need one

Start earning in your city

Get a ride when you need one

Start earning in your city