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Data Scientist II - Customer Obsession

undefined, Data Science in Bangalore, India

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

About the Role

 

We are looking for a data scientist to join the Customer Obsession Data Science team in Uber Bangalore. This team is colocated with CO engineering, product, and, design teams and is at the heart of Uber's focus to provide world-class customer support experiences both in-app and other live channels. The ideal candidate will be working closely with mobile and backend engineers and product managers to create and execute the direction of the product development. This will include provide an end-to-end data science workflow that includes scoping the business problem, providing a data lens to product design, owning the experimentation cycle to full global rollouts and eventually impact estimation. The product development roadmap includes several projects both on customer facing mobile apps as well as internal tools that require deep knowledge of machine learning, advanced statistics, causal inferential techniques, and, some knowledge about natural language processing would be preferred.

 

About the Team

Customer Obsession Data Science is looking for world class analysts to join the team, a group responsible for ensuring every Uber customer support experience is world-class. Specifically, this team works to build self-service technology and process that’s deeply integrated with the Uber customer support experience, making it easy for our customers and customer support representatives to get to the right outcome, faster. We are also responsible for building the models and algorithms that help Uber customers answer their own questions or, even better, avoid the need for a customer support experience at all.

What You’ll Do
  • Develop statistical models/analysis and applying them to solve real-time problems;
  • Create actionable data insights and solutions from Uber’s large datasets;
  • Employing a mastery of statistical analysis, including descriptive statistics, correlation, regression, and confidence intervals;
  • Designing metrics and developing SQL queries to generate reports; and
  • Own experimentation related to product development and partner with engineering, design and product teams during product development cycle

What You’ll Need

  • 2-3 Minimum Years of experience with Online marketplaces, Customer Support DS, Financial Services

 


See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.