What is Service Fee Quest?

June 25, 2021 / Czech Republic

Quest is Uber’s new programme that allows you to unlock a lower service fee and keep more of the trip fare, giving you better control over how you use the Uber app.

For every Quest, there are a certain number of trips that you need to complete. Once you hit that target, whether it’s on the first, second or third day, you’ll automatically switch to a lower service fee for every other trip you take until the end of the Quest period. It’s that simple.

And then, when the Quest ends, your service fee will revert back to the regular amount.

How does Service Fee Quest work?

Designed with flexibility in mind, you’ll be offered Quests every week.

Each Quest has two options to choose from, so if you want to take part, you can decide which works best for you. They’ve been designed so that drivers with different schedules can all benefit from the programme.

In order to participate:

Go to the Promotions section in your Driver app
Choose the Quest that best fits your driving schedule
Once you’ve completed the required number of trips in your Quest, you’ll get a lower service fee on all future trips until the end of your Quest period.

For example, a Quest might have an option to unlock a 14% service fee after 6 completed trips, or a 7% service fee after 17 completed trips. You simply choose the option that works best for you and how much you want to drive.

The above is an example only. You can find details of your available Quests in the Promotions section of your Driver app. This doesn’t mean that you’re required to complete any minimum number of trips. Also there is no issue if you sign up for a Quest but don’t complete it for any reason.

Once your Quest ends, you can sign up to another.

FAQs

Where can I find the Service Fee Quest?
In your Uber driver app:

Go to your Promotions tab
Find the most recent Quest
Choose the Quest that best fits your weekday or weekend driving schedule
Do you have to make the trip threshold during the first day?
No, you have the entire period of the Quest to hit your trip threshold to benefit from the lower service fee.
Do I have to opt-in every time I want to be part of the Quest?
Each week you will receive a new Quest. You’ll need to select each Quest before the selection period ends to take advantage of lower service fees. If you don’t choose a Quest before it expires, you won’t be eligible to have service fees lowered on your trips during that period.
Who is eligible for the Service Fee Quest?
This offer is only for drivers who directly received the offer from Uber. This Quest promotion applies to completed trips on all Uber products. Trips eligible for a discounted service fee must be completed within locations specified within the app. Please check promotion details in the app for more information on offer restrictions. The Quest promotions may differ week on week. The Quest promotion is only applicable to the recipient of the email.

If you work with a Fleet Partner and make use of the promo, then your Fleet Partner’s Service Fee for your eligible trips will be lower. Uber does not have insight into your arrangements with your Fleet Partner, in particular, to what extent exactly you can benefit from the lower Service Fee for your eligible trips.
Do I have to choose a Quest?
It’s entirely up to you whether you would like to participate in this promotion. Drivers that don’t opt-in to a Quest will continue to receive trips with the regular service fee.

We would also like to let you know that you’re not required to complete any minimum number of trips, and there is no issue if you sign up for a Quest but don’t complete it for any reason.