Introducing Uber Reserve

December 23, 2021 / Czech Republic

Uber Reserve is the latest feature that allows riders to pre-book their trips up to 30 days in advance. For drivers, this means a possibility to earn more and plan ahead.

How does Uber Reserve work?

Riders can reserve a trip up to 30 days in advance and at least 2 hours in advance. You will be able to see reservation requests up to 7 days in advance.

When a rider makes a reservation, drivers will receive the request with all trip details, including the fare. You will be able to see all Reservation requests via the driver app menu by going to Opportunities -> Reserve.

Once you confirm a Reservation request, this will appear in ‘Reserved’ in the Reservations section in the app. This section of the app will show you all upcoming Reservations and will allow you to plan your time in advance.

Uber Reserve is currently only available for UberX, Comfort and Uber Black bookings.

What makes an Uber Reserve trip different to other trips?

An Uber Reserve trip can be reserved and a driver assigned up to 7 days in advance. You will see the trip fare when deciding whether to confirm the Reservation, the fare is then locked and will not change.

You will be dispatched to arrive early before the pick up time: 5 minutes in case of UberX and Comfort requests, 15 minutes for Black. The rider can then choose to start the trip earlier or at the selected pick-up time. Please ensure you wait in a safe location.

The trip fare includes a Reservation fee which covers the additional waiting time. Therefore, the rider will not be charged additionally for waiting time when you arrive early, you will already be compensated for this time. There are different cancellation policies for Reserve trips (see below for more details).

Uber Reserve cancellation policy

You should be online 40 minutes before the pick up time for UberX and Comfort requests, 60 minutes for Black. You should be online 40 minutes before the pick-up time. If you are not, your Reservation will be canceled and another driver will be allocated.

In case the rider cancels a Reserve trip less than 1 hour before pick up, you will receive the minimum trip fare for Comfort and UberX, full trip fare for Black.

FAQs

Do I have to confirm Reserve trips?
No, you are not required to confirm Reserve trips. You can choose if you want to do any of these trips but this is not mandatory and your confirmation rate will not be impacted.

Can I cancel a Reserve trip more than 1 hour in advance if I will not be able to fulfill it?
Yes, you can cancel a Reserve trip more than an hour in advance.

Can the fare change before the trip (e.g. due to surge)?
No, the fare is fixed. You will be able to see it when the request comes in and this will remain unchanged.

What happens if the rider doesn’t show up for a Reserve trip?
If the rider doesn’t show 5 or 15 minutes after the pick up time (depending on the selected ride option), the trip will be cancelled automatically. You will receive the minimum fare for UberX and Comfort trips and total trip fare for Black.

What is the Reservation fee? What are the rates?
The Reservation fee is 82 CZK for UberX, 107 CZK for Comfort and 122 CZK for Black.
What is the minimum fare? What are the rates?
The minimum fare for UberX is 345 CZK, 449 CZK for Comfort and 513 CZK for Black.
How can I opt-in to receive Reserve trips?
You don’t need to do anything to opt in for Reserve trips. You should be able to see the ‘Reservations’ section in the Driver app menu.