At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
Operations Associates are the front line of our ops teams. You build the business, customer-by-customer, process-by-process. When issues or questions arise with our customers, you are who people turn to for a quick solution. You take ownership of the best interests of our customers and our business.
What You’ll Do
Customer Solutions & Service. Work hand-in-hand with customers to identify their biggest logistics and technology needs and continually seek creative solutions to deliver on those needs.
Escalation Management. Own and manage systems for handling escalated issues that arise on loads moving through our platform.
Drive Growth. Serve as a partner to our sales teams to identify strategies and tactics to develop our relationships with customers and exceed their expectations.
Process Development & Optimization. Develop process and system improvements to continually raise the bar for how we execute.
Analytics. Measure and speak to core operational and growth metrics of the business with the management team
What You’ll Need
Bachelor's degree in Economics, Finance, Supply Chain, Management, Statistics, Engineering or similar field preferred
Internship in Supply Chain, Logistics, Customer Service, Sales, or Start-up environment is preferred
Passion for the service needs of our customers and transportation partners (customer service and/or sales experience preferred but not required)
Strong communication and organizational skills
Strong approach to structured problem solving
Excellent Microsoft Office and/or Google Suite skills required
Analytical and critical thinking ability
Demonstrated leadership of projects and initiatives in your professional experiences and coursework
About the Team
Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects drivers and riders. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation. When we see individuals truly owning their individual success, we succeed as a team.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.