City Operations, Operations & Launch in Chicago, IL
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
This team operates as a startup within Uber - we have ambitious goals and objectives and need a strong, action-oriented City General Manager to join our team. The City General Manager will own all operations and build his/her team from the ground up. As a key member of the leadership team, you will help shape the product and strategic direction.
What You’ll Do
Oversee operations: be truth-seeking with data and set a high bar for the team to think boldly and creatively. If it’s operations, it’s your responsibility, so we want someone who can set concrete processes and execution plans, move fast, and be biased toward action. What does operations entail?
Supply sourcing and deployment: ensure that we are effectively and efficiently matching supply with demand. You will be sourcing supply and successfully deploying to our business partners.
Business engagement: Your team will be responsible for developing, testing and implementing different strategies ongoing engagement with our business partners.
Support / account management: our business is based around providing a flexible, on-demand supply for our business partners - it’s imperative that we have intuitive and responsive account management to support for our business partners in addressing their needs promptly.
Define and execute strategic vision: set & translate business goals into operational plans that will guide the operational success of the product.
Hire & manage ops team
Manage vendors: ensure that our vendor partners are providing the services and resources necessary for your operations team to succeed.
Define tech requirements: translate feedback from operations in technical / product requirements to improve the overall service
What You’ll Need
Grit, and willingness to roll up your sleeves and tackle something hands-on; you persevere when others fall away.
Strong interest in the on-demand labor space
Great communication skills, both verbal and written
Exceptional project management skills
Attention to detail balanced with swift execution - we need to do things quickly, and we need to do them well.
A self-starter attitude:
Unafraid to challenge the status quo
Ability to be on call when the product is busiest (often nights, weekends, and holidays). You are responsible for realtime ops, 24/7. We’ll develop automated support to help you and your team, but you will own all reliability metrics
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.