Skip to main content
Uber

Tell us your location

Please enter your nearest city name to help us display the correct information for your area

Select your language

Safety in Tasmania

Uber is dedicated to keeping you safe on the road. Whether you’re in the backseat or behind the wheel, it’s important that you are aware of and understand your safety obligations while ridesharing in Tasmania. Here are some of the most important safety issues that affect driver-partners in Tasmania.

Keeping you safe in Tasmania

Safe driving is at the heart of the Uber experience. That's why we continue to develop technology that helps make millions of rides safer everyday. We work closely with law enforcement, and all trips taken on the Uber app are tracked via GPS.

Following Community Guidelines

As per our Community Guidelines, driver-partners are expected to follow TAS road rules at all times. This includes:

  • Keeping to the speed limit and adjusting speed according to road conditions
  • Always wearing a safety belt and ensuring riders do the same
  • Observing all road rules and traffic signage
  • Always using a phone mount
  • Not texting while driving
  • Never driving under the influence of alcohol or drugs, and
  • Not driving if you're tired or fatigued

For detailed information on your state's road rules, please visit the Department of Transport website on road safety.

Emergencies and accidents

Unfortunately, sometimes unforeseen incidents do occur on the road. If you are involved in an accident while using the Uber app, you should contact emergency services immediately by calling 000.

Once any emergency has passed, it's important that you let us know what happened. Driver-partners and riders can contact us on in-app help or online at help.uber.com. For more information on what to do in the event of an emergency or crash, please visit this website.

Driving while tired or fatigued

Driving for long periods without a break increases risk of dangerous driving incidents related to fatigue. Research has shown that fatigue can have a similar effect on your driving performance as being intoxicated.

To help safeguard you and your riders’ safety, Uber’s Community Guidelines say that if you’re driving and feel tired, you should take a break.

To help you comply with these safety obligations, the Uber app lets you know how many hours you spend driving. You’ll be notified when you have been online and driving for 12 hours. After that, you’ll need to take a break and you will be unable to receive new trip requests for at least 6 hours. If a trip is already in progress, you can complete it before the 6 hour break.

LEARN MORE >

While the Uber app has features to help you comply with your legal requirements, you have a personal responsibility to ensure that you do not drive while fatigued.

Respectful behaviour

Your behaviour can impact on the safety and comfort of others. In line with our Community Guidelines, everyone on-trip is expected to treat each other with respect and courtesy.

For ridesharing drivers, there may also be specific offences regarding:

  • Smoking while driving
  • Offensive behaviour by drivers
  • Assistance animals
  • Touting and soliciting for passengers

Uber takes seriously reports of physical contact, inappropriate and abusive language or gestures, discrimination, unwanted contact after a trip and breaking the law while using the Uber app. If made aware of these kinds of unacceptable behaviour, we may contact you to find out more information and take further action in relation to your access to the Uber app.

Serious incidents

Behaviours such as violence, sexual misconduct, harassment or illegal activity while using the Uber app can result in the immediate loss of access to the Uber app. If you are exposed to this kind of incident while using the Uber app, you should contact emergency services immediately by calling 000.

Once the incident has passed, it’s important that you let us know what happened. Driver-partners and riders can contact us on in-app help or online at help.uber.com. Reporting specific incidents to us helps increase safety for you, your passengers and for other Uber driver-partners.

We also work with law enforcement on particular incidents. Requests for information received from law enforcement will be responded to according to Uber policies, terms and applicable laws.

Safe pickups and dropoffs

Picking riders up

When picking up a rider, TAS road rules apply to how you pull over. Always remember to:

  • Find a safe and appropriate spot to pull over - be sure to use your indicators.
  • Ensure the vehicle has come to a complete stop before letting riders enter.
  • If you need to wait for a rider, keep your doors locked until they have arrived.
  • Encourage riders to enter from the kerbs, away from traffic.
  • Double check to ensure all riders have fully entered the vehicle, closed all doors and are safely buckled up before driving away.
  • Once pick up is complete, turn off hazard lights, indicate that you are pulling out and merge safely into traffic

To assist the pick up experience, if a rider chooses a difficult pickup point, the Uber rider app may suggest a better one to them. Your app also allows you to contact your rider if they are in a spot where you can’t safely pick them up.

Dropping riders off

When dropping off a rider, TAS road rules apply to how you pull over your vehicle. Always remember to:

  • Find a safe and appropriate spot to pull over - be sure to use your indicators.
  • Be aware of your surroundings - conditions may change quickly. Other vehicles, cyclists and pedestrians may create hazards.
  • Use your hazard lights once you arrive at the drop off spot and throughout the duration of the drop off.
  • Ensure the vehicle has come to a complete stop before letting riders exit
  • Encourage passengers to exit on kerbside, away from traffic.
  • Double check to ensure all riders have fully exited the vehicle and are safely on the footpath before driving away.
  • Once drop off is complete, turn off your hazard lights, indicate that you are pulling out and merge safely into traffic.

If your rider refuses to follow your instructions regarding these safety tips, please let us know via in-app help or online at help.uber.com.

Your driver profile

The Uber app is designed to give riders identifying information about driver-partners and their vehicles, like their first name, profile picture, vehicle model and licence plate number, before the trip begins. The app also provides the driver-partner with the first name of the rider.

Account sharing is not permitted under Uber’s Community Guidelines. We may deactivate the account of a driver for providing Uber with inaccurate information, taking a trip using an unapproved vehicle, or allowing someone else to use their account.

Taxi ranks

It’s illegal for ridesharing vehicles to pick up or drop off passengers at taxi ranks. All Uber trips must be pre-booked through the Uber App. Under TAS law, ridesharing driver-partners cannot pick-up or drop-off riders at a taxi rank, stand (wait) at a taxi rank or be hailed off the street. Use of taxi ranks or street hailing can result in fines or other penalties. If your rider is trying to be picked up in a taxi rank, consider contacting them through the Uber app to agree on an appropriate, alternative pickup point.

Start making money with Uber

Sign up now