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Helping riders who are deaf or have hearing impairment

Try being patient and using visual communication to assist people who are deaf or hard of hearing.

Communicating with riders

If necessary, you can get the rider’s attention by positioning yourself in front of them and or waving your hand. Try using visual communication and address the person, not their interpreter, if they have one.

Recap

  • Get the rider’s attention by positioning yourself in front of them or waving your hand
  • Establish a form of nonverbal communication, like gesturing or writing notes
  • Address the rider directly rather than talking only to their interpreter

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