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Assist

Assist provides extra assistance to people with different accessibility needs, including those living with disability, seniors, pregnant women, and people who are injured or ill. If you’re interested in learning more about transporting riders with disabilities, check out these resources for driver-partners.

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Frequently asked questions

  • What fare do I get for completing an Assist trip?

    Fares for Assist are the same as fares for uberX.

  • If I receive Assist trip requests, can I still receive uberX trip requests?

    Yes, you will continue to receive your regular uberX requests along with Assist requests.

  • How do I become an Assist driver-partner?

    If you’re eligible to accept Assist trips, you’ll need to complete the Australian Network on Disability online course. Once you complete your 100th uberX trip, check your email for your invitation to take the course. Soon after, you’ll start receiving Assist trip requests.

  • What if my car isn’t big enough to hold mobility equipment?

    Every partner invited to Assist drives a vehicle that should be able to accommodate an assistive device, such as a folding wheelchair or collapsible scooter. It’s a good idea to always leave space in your boot, as you never know when you might get an Assist request. If your vehicle cannot safely fit your rider’s assistive device, you can cancel the trip and contact Support to let us know why.

  • How will I know it’s an Assist request?

    When you receive a request, ‘Assist’ will appear at the top of the request screen. You may also receive a notification in the app that reads ‘Rider requests assistance’.

  • Can I opt out of Assist trips?

    Yes, if you no longer wish to receive Assist trips, just let us know.

    OPT OUT HERE

  • Do I have to allow assistance animals in my car?

    Yes, for all Uber trips. The law requires transport service providers to transport riders who have guide dogs or other assistance animals.

Accessible transport

Technology

Our technology has transformed mobility for many people with disabilities, and we’re committed to continuing to develop solutions that support everyone’s ability to easily move around their communities. To read more visit accessibility.uber.com

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