How to receive requests
Picking up from Perth Airport
Before you can start receiving trip requests from the Airport, you’ll need to accept the Perth Airport Terms & Conditions for Rideshare Driver Access. Head to the link below to read and accept the Terms & Conditions for Rideshare Driver Access.
In addition, Perth Airport requires you to comply with its rules and procedures, as summarised below. You’ll need to familiarise yourself with these rules and procedures; failure to do so could result in you no longer being able to conduct pick-ups from the airport.
Pickups at PER
How pickup requests work
Each terminal has a separate designated holding area for Uber driver-partners. This is the only place on the Perth Airport estate that you will be able to receive trip requests. Please follow any directions from airport personnel.
- Once you enter the designated holding area, you will be placed in the virtual queue. The driver-partner who has been waiting the longest will be the first to receive a trip request. There are separate holding areas and virtual queues for T1/T2 and T3/T4. There are also separate virtual queues for uberX, SELECT, BLACK and XL.
- Once you receive a trip request, you can leave the holding area and proceed to the designated Rideshare Pickup Bay at the terminal. The app will guide you, but see the maps below to familiarise yourself with the bays. Please note that these are the only places at the terminal where you should pick up riders.
- You can wait for your rider in the designated Rideshare Pickup Bay for a maximum of three minutes. Once your rider arrives you can make your way out of the airport and onwards towards your rider’s destination.
- Please make your way from the designated Rideshare Pickup Bays as soon as your rider gets in your car and always follow directions by airport personnel.
Note 1: Use of the Holding Area is free for the first 60 minutes after which overstay charges will be applied at the standard Short Term Car Park rate. Payment is via credit card only.
Note 2: You will remain in line until any of the following happens: you leave the Perth Airport estate, you reject a trip request, you cancel a trip, you go offline, or you turn your phone off. You will only receive a trip request if you are in the designated holding area.
Perth (PER) Airport
In addition to the base fare you charge to riders, for airport pick-ups an additional $3.00 Airport Fee will be added to their fare. This fee is paid directly to the airport and will appear in your statements under booking fee and other contributions.
Uber waiting areas at PER
T1 & T2 share a designated waiting area on Horrie Miller Dr and Airport Dr. You can find the entrance on Horrie Miller Dr.
Once you receive a trip request, proceed along Horrie Miller Dr to the terminal and rideshare pickup bays shown in the Uber driver app.
T3 & T4 share a designated waiting area on Dunreath Dr, opposite the Rio Tinto building.
Once you receive a trip request, proceed along Dunreath Dr and Fauntleroy Ave into the bus lane to the T3 & T4 pickup bays near the Connect bus area.
Frequently asked questions
How does short trip protection work?
Now if you get a short-distance trip* from PER, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
What if my rider cancels when I am on my way to pick them up?
If you get a rider cancellation when you’re already on your way to the terminals, you will be eligible to receive another trip request within the next 8 minutes. If you do not receive a trip request during this time you will need to return to the waiting lot.