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Melbourne Airport (MEL)

Information for driver-partners

Riders at Melbourne Airport (MEL) can request a ride with Uber when leaving the airport. Learn how to receive these trip requests.

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How to receive pickup requests

Head to the Uber holding bay just off Airport Drive when approaching the airport from Mercer Drive.

Remember in order to receive pickup requests, you must be registered for, agree to, and have received confirmation of the Melbourne Airport Agreed Method of Operation (Agreement).

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Uber holding bay & rider pickups zones

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Pickups requests at Melbourne Airport

1. Head to the Uber holding bay

To place yourself in the airport queue, head to the Uber holding bay. If you are not in the holding bay, you will not be eligible to receive a request.

2. Check your position

You will receive a realtime in-app indication of your place in the queue. Once you are at the front of the queue, you will receive the next available trip request.

Note:

  • You’ll see the in-app indication of your place in the queue automatically, after a couple of minutes.
  • If you do not see the in-app indication, ensure that you are in the Uber holding bay.
  • If you are in the wrong area, you may see an in-app card advising you to relocate.
3. Accept a trip request and head to the terminal
  • For riders requesting from Terminals 1, 2 and 3, driver-partners will need to head to the dedicated Uber pick up area located in Lane 3 between the bus pickup and short term car park, to meet their rider(s).

  • For riders requesting from Terminal 4, driver-partners will need to head to Level 2 in the Transport Hub, where they can park and meet their rider(s) in one of the pickup bays.

4. Locate your rider and exit the terminal

Once you’ve arrived at the correct terminal, choose a parking bay in the public pick-up lane and keep an eye out for your rider. Once they’re in your car, you can begin the trip just as you normally would.

Rider App

Here is how riders will be directed to their pickup location, depending on which terminal they select

Important things to note

Uber holding bay

A driver-partner’s wait time in the Uber holding bay resets after:

  • Rejecting a trip request
  • Ending or cancelling a trip
  • Going offline

A driver-partner’s wait time in a zone is NOT reset when:

  • A rider cancels - return to the Uber holding bay in order to receive the next trip request.

The rider app advises riders to only request once they’ve exited the terminal, so it’s unlikely you’ll need to wait long.

How does short trip protection work?

Now if you get a short-distance trip* from MEL, we'll hold your spot for 12 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.

*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 12 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.

uberX pickups

  • In order to receive pick-up requests, you must be registered for, and agree to, the Melbourne Airport Agreed Method of Operation (Agreement).

  • When your account has been activated to receive airport trip requests, you can join the ‘virtual queue’ at Melbourne Airport by heading to the Uber holding bay, just off Airport Drive.

  • Trips will be received by driver-partners on a first in, first out basis, meaning driver-partners who have been waiting the longest get the requests first.

UberBLACK pickups

Information for UberBLACK driver-partners at Melbourne Airport can be found by heading here.

What if my rider cancels when I am on my way to pick them up?

If you get a rider cancellation when you’re already on your way to the terminals, you will be eligible to receive another trip request within the next 8 minutes. If you do not receive a trip request during this time you will need to return to the waiting lot.

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