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Contact Uber

How to contact us in Canberra

Have questions about driving with Uber? We’re here to help. Phone support is available 7 days a week, and for 24/7 support you can visit help.uber.com or go to ‘help’ in the Uber driver app.

Get support at every turn

We want every trip with Uber to be easy as. That’s why we’re here to help you whenever you need it. You can call us 10am - 6pm, 7 days a week at 1300 091 272. You can also contact our online support team 24/7.

Support Conduct Guidelines

Interactions with Uber on and off the app should be enjoyable and safe for everyone. With this goal in mind, please treat your fellow driver partners, riders, Uber employees and contractors as you would like to be treated yourself: with respect. The way you behave while interacting with others, whether at our Greenlight Hubs, through our online support systems, or over the phone, can have an impact on your account status.

For example, asking overly personal questions, using verbal threats, making comments or gestures, and/or displaying conduct that is perceived to be aggressive, sexual, discriminatory, or disrespectful may result in a temporary hold on your account. If the issues raised are serious or constitute a repeat offense, or you refuse to cooperate, you may lose permanent access to the Uber app.