How to receive requests
Picking up from Canberra Airport
If you’re waiting at Canberra Airport, you’ll be placed in a virtual queue, which means you’ll receive trip requests on a First-In-First-Out (FIFO) basis. This system ensures that driver-partners who have been waiting the longest get the requests first, instead of the usual system which allocates trips to whoever is closest.
To ensure you are not charged for using the Express Pickup Area at the airport, Uber has organised access cards that will allow you to enter the area for up to 15 minutes for free. It’s important to note you are required to hold one of these cards if you intend to do airport pickups as a driver-partner with Uber. You will need to pay a $22 deposit fee to obtain an access card.
Pickups at CBR
How pickup requests work
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at CBR, you need to enter the dedicated waiting area, where you will be placed in a virtual queue to receive a pickup request from the airport.
Here’s how it works:
Step 1: Waiting
To place yourself in the terminal queue, you’ll need to be waiting in the Majura Park Shopping Centre car park, as shown in yellow on the map below. You will not be able to wait for trip requests near the terminal pickup area.
Step 2: Trip request accepted
Once you have accepted a trip request, we suggest that you call the rider to confirm that they are ready to be picked up and know where the pickup area is located. You will need to drive and follow the green signs to the “Express Pickup Area” for Canberra Airport Terminal. This driving route along Nomad Drive is shown in orange on the map below.
When you reach the pickup area, you will need to drive through a boom gate to enter the carpark (where the orange line meets the green box on the map below). You can only wait in this area for up to 15 minutes for free if you have an access card. After 15 minutes, you will be required to pay standard parking fees to the airport.
Step 3: Pickup
You can wait for your rider in the Express Pickup Area carpark, as shown in green on the map below. Riders will request once they’ve left the terminal, and walk to the Express Pickup Area.
To gain access, scan your access card on the Entry Card Reader machine.
Step 4: Exit
Once you have connected with your rider, you'll exit the parking lot through the boom gate and scan your access card on the Exit Card Reader machine.
Click here for more information on the Canberra Airport & Uber Rideshare Conditions and Standard Operating Procedures.
Uber staging lot at CBR
- Yellow = Waiting area
- Orange = Entry route
- Green = Pickup zone
- Red = Exit route
- Blue = Rider waiting area
Frequently Asked Questions
Do I lose my place in the queue if the rider cancels?
No, you will not lose your place in the queue if your rider cancels. However, you may lose your place in the queue for any of the following reasons:
- You do not accept a trip request
- You end or cancel a trip request
- You leave the airport area
- You go offline
Where do I drop off riders?
Please use the upper departures designated passenger kerbside area to drop off riders.
Why did I get a request from the suburbs even though I was waiting for an airport request?
So you can spend more time on-trip and less time waiting, you will still be eligible to receive normal trip requests from the surrounding areas while in the waiting area. These requests are based on the normal distance-based system, not the virtual queue.
How does short trip protection work?
Now if you get a short-distance trip* from CBR, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
How do I know what position I am in the queue?
Shortly after arriving in the designated waiting area, your position in the queue will appear. It’s important to remember that position in queue won’t always mean the same wait time; for example, position 15 can sometimes wait 30 minutes and other times only 5 minutes.
My rider called me and asked me to pick them up kerbside at the terminal, what do I do?
To ensure that traffic at the terminal is kept to a minimum, pick-ups by uberX driver-partners must only occur from the designated pick-up areas. If the rider is unsure about where to go, tell them to follow the signs to the Express Pickup Area.
What is the best time to wait at the airport?
This can differ across the week depending on flight arrival times. We recommend checking information made available from Canberra Airport Flight Information to choose when you wish to wait at the airport and help maximise your chance of receiving trip requests.