Rules and regulations
ADL regulations for Uber driver-partners
In order to access the designated Rideshare Area at the Adelaide Airport, the Airport requires driver-partners to have an Access Card.
After Adelaide Airport has notified Uber that your Access Card is active and has the required minimum balance, Uber will notify you that you can receive Airport trip requests.
See the "Airport Fees and Charges" section below for more information about fees and charges associated with the Access Card.
Note: If you are a Taxi driver, are able to use your Airport Access card to gain entry into the Rideshare pickup area. You will need to contact the Airport to activate this feature on your card. Either call Adelaide Airport on 08 8308 9211 or email email@example.com
Pickups at ADL
How pickup requests work
To receive trip requests from Adelaide Airport, wait in the designated Rideshare Waiting Area in the Masters carpark (adjacent to IKEA).
Step 1: Join the queue
Once you enter the designated Rideshare Waiting Area, you will be placed into a virtual queue. The Uber Driver app will show your place in the queue, within a range of 10 cars. When you reach the front of the queue, you’ll receive the next trip request–there are separate virtual queues for uberX and UberBLACK.
NOTE: The Rideshare Waiting Area is the only place at the Adelaide Airport where you can receive a trip request.
Step 2: Accept a trip request
- Once you receive a trip request, you can leave the Rideshare Waiting Area and proceed to the designated Rideshare Pickup Area near the terminal.
- Drive along Western Link Rd towards the Airport terminal and follow the turn off for rental car returns. You'll see the Pickup Area on your right, just before the multi-level carpark.
- Swipe your access card to open the boom gate.
NOTE: This area is the only place at the Adelaide Airport where you should be picking up riders.
Step 3: Pick up your rider
After entering the Rideshare Pickup Area, choose a parking bay and keep an eye out for your rider. Once the rider enters your car, simply begin the trip as normal.
Adelaide Airport has signage directing riders to the Rideshare Pickup Area. If you think your rider can’t find you, remember you can call or message them directly via the Uber Driver app.
Some riders have told us they appreciate it whenever you're able to help load their luggage into the car. It’s part of the 5-star service that keeps riders coming back to Uber.
Adelaide Airport Access Card
Airport Fees and Charges
Access Card fees
As a driver-partner using the Uber Driver app, you’ll need to pay a $25 non-refundable fee to the Airport for an Access Card.
A monthly admin fee of $1.50 will be debited to the card by the Airport on the first day of each calendar month.
Paying and reimbursing the airport fee
The Airport will debit a $3.00 airport fee on the card for each entry to the Rideshare Pickup Area.
For Uber trips, this amount will be charged to riders and paid to you through your regular payment cycle. This will be reflected in the ‘Surcharges & Tolls’ heading in your payment statement.
Maintaining an active Access Card
To complete pickups from the designated Rideshare Pickup Area, the Airport requires driver-partners to maintain a minimum card balance of $15 at all times.
Replacing lost Access Cards
If you lose your card, please call Adelaide Airport on (08) 8308 9211. Replacement of lost or damaged cards will incur a non-refundable fee from the Airport. Access Cards that have not been used for a period of 90 days or more will be blocked. Unblocking a card incurs an administration fee, which will be debited from the card by the Airport.
For more details please call Adelaide Airport on 08 8308 9211 or email firstname.lastname@example.org.
Frequently asked questions
How does short trip protection work?
Now if you get a short-distance trip* from ADL, we'll hold your spot for 6 hours, so that you can return to the same virtual queue and get another trip quickly. If a trip is eligible for short trip protection, we'll let you know in the app before you accept the trip.
*To be eligible for short trip protection, you must be waiting in an airport queue for at least 15 minutes. Short trip protection is valid for 6 hours at the same virtual queue and remains in place even if you go offline or do other trips before returning to the airport's queue. Airport short trip protection distance radius is subject to change.
What if my rider cancels when I am on my way to pick them up?
If you get a rider cancellation when you’re already on your way to the terminals, you will be eligible to receive another trip request within the next 8 minutes. If you do not receive a trip request during this time you will need to return to the waiting lot.