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Keeping you informed: your UberPool questions answered

February 25, 2019 / Sydney

We’ve put together answers to the most frequently asked questions from driver-partners about UberPool, so you know more about how UberPool works and what to expect.

Frequently asked questions

UberPool fares:

UberPool service fees:

  • How does the Service Fee work when there are more than 2 pickups?
  • Am I paid for detours when I need to pick up additional riders in an UberPool?
  • More on this topic

UberPool pickups and dropoffs:

  • What if rider brings extra riders with them?
  • What happens if I decide to take the last rider directly to where they want to go, rather than to the dropoff point shown in the app?
  • What changes are you making to improve Uber maps?
  • What if a rider objects to you diverting off their route to pick up another rider who has joined the Pool trip? I’m worried they’ll give me a low rating.
  • What do I do if I accidentally pick up the wrong rider?
  • How do I report tricky pickup or dropoff locations?
  • How do tolls work?
  • Can we adjust wait time in the CBD?
  • More on this topic

UberPool cancellations:

Customising your UberPool experience:

Riders’ expectations: