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Delivering pharmacy-only and prescription medicines

March 3 / Australia

We are excited to announce that Victorian and New South Wales delivery people will soon start to receive delivery requests from pharmacies for pharmacy-only and prescription medicines.

These deliveries are different from the pharmacy essentials, such as sunscreen and vitamins, that you may have already been delivering. Instead, they will contain medicines that can only be purchased at a pharmacy and/or medicines prescribed by a doctor or a pharmacist. 

Delivering pharmacy-only and prescription medicines requires additional care, see below for the full process, but here are the 5 key steps:

  1. Accept – you’ll know when you are accepting a pharmacy-only and prescription medicines delivery 
  2. Collect – the items may need to be collected from the pharmacist 
  3. Secure – the package must remain sealed for delivery
  4. Verify – the package must be delivered to the delivery recipient via PIN code verification. It cannot be left at the door
  5. Return, if necessary – if you cannot enter the right PIN to deliver the package, then the package must be returned to the pharmacy. You will be paid for the return trip.

As you will soon start to receive these delivery requests, it is important that you read this blog in full so you have information about the delivery experience, legal requirements, and risks before you decide whether or not to accept these types of delivery requests.

Am I eligible to deliver pharmacy-only and prescription medicines?

All delivery people in Victoria and New South Wales are eligible to deliver pharmacy-only and prescription medicines. 

As with all delivery requests you may choose not to accept a request for delivering pharmacy-only and prescription medicines. This will have no impact on the delivery requests you will receive in the future.

Alternatively, if you do not want to receive requests for these deliveries you can opt-out here.

Please note,  if you opt-out of receiving delivery requests for pharmacy-only and prescription medicines you may still receive requests for pharmacy essentials.

It’s important to note that any breach of relevant laws relating to the possession and delivery of pharmacy-only and prescription medicines could lead to legal consequences such as a fine or imprisonment. 

Victorian delivery partners: It is against the law to supply or possess pharmacy-only or prescription medicines unless authorised by or licensed under the Drugs, Poisons and Controlled Substances Act 1981 (Vic). If you do, you risk being fined up to $18,174 for each offence.

New South Wales delivery partners: It is against the law to supply or sell pharmacy-only or prescription medicines without a relevant licence or authority. If you do, you risk being fined up to $2,200 and/or 2 years’ imprisonment for each offence.

How it Works

Every pharmacy-only and prescription medicines delivery has 5 key steps: accept, collect, secure, verify and return if required.

  1. ACCEPT
    You’ll know when it’s a pharmacy-only and prescription medicines request

    When you receive a pharmacy-only and prescription medicines request, you’ll see “Pharmacy” in the store’s name, “Package” in the top middle of the request screen, and “customer verification” at the bottom of the request screen in your app.
  2. COLLECT
    You may need to collect some packages from the pharmacist
    Depending on the items in the package, the front-of-store staff at the pharmacist will either provide you with the package for delivery or instruct you to collect the package directly from the pharmacist.
  3. SECURE
    You’ll need to secure the package for delivery

    By law, pharmacies have to seal packages containing sensitive items. When you receive items in a sealed package, it’s important that the seal remains intact for the delivery recipient.
  4. VERIFY
    PIN code verification will be required for every delivery
    As pharmacy-only and prescription medicines must be delivered directly to the delivery recipient, they will receive a PIN code by SMS. To complete the delivery you must get that PIN code from the recipient and enter into the app. You cannot leave the package at the door.
  5. RETURN – if required
    If you cannot enter the right PIN to deliver the package, then the package must be returned to the pharmacy
    Simply tap the ‘Help’ button from the trip screen and select ‘Can’t find customer’, then tap ‘Yes, return order’. This will initiate a return trip for you to take the package back to the pharmacy. You will be paid for the return trip.

Answering your questions about delivering pharmacy-only and prescription medicines: