Start ordering with Uber Eats

Order now

An update on COVID-19 financial assistance

April 16, 2020 / Australia

The last few weeks have been difficult ones. If you’re still on the road, thank you for providing essential services — like getting healthcare workers to their jobs or getting food to people staying at home.

In March we announced we would provide financial assistance to driver and delivery partners diagnosed with COVID-19 or ordered to self-quarantine or self-isolate by a public health authority due to a risk of spreading COVID-19. We moved quickly because we wanted to provide driver and delivery-partners with support as soon as possible.

Over the last month, we’ve been listening to the feedback of driver and delivery partners both here and globally. Many of you have told us that you also wanted the policy to provide assistance to those who were asked to self-isolate as they were at higher risk.

So, today we’re revising our policy in two key ways:

  1. We are expanding eligibility to include driver and delivery partners who have been told to individually quarantine because they have pre-existing conditions that put them at a higher risk of suffering serious illness from COVID-19. Because this will mean more people are eligible than under the old policy, we’ve chosen to establish a maximum per-person payment to make this new policy more sustainable.
  2. We are focusing our assistance on those of you who are still actively driving and delivering with Uber during this crisis.

The new policy will come into effect from today for Australian partners.

Applying for assistance under the new policy

To be eligible, you must provide written documentation from a registered doctor or government public health official showing that:

  • You have an active case of COVID-19; or
  • You were individually ordered to self-quarantine because you’re suspected to have an active case of COVID-19; or
  • You were individually ordered to self-quarantine because you have pre-existing health conditions that put you at higher risk of serious illness due to COVID-19

Instructions on how to apply for financial assistance are here. We’ll aim to process your request within seven business days. Before you apply, please carefully review all the requirements listed in the site linked above. When you apply, your Uber account will be temporarily put on hold as a safety measure to help limit the spread of COVID-19. Even though your account is on hold, we’ll still need to review your application to determine your eligibility.

How our financial assistance policy is changing

Eligibility criteriaPrevious policy: Driver and delivery partners could be eligible if they had completed one trip or delivery in the 30 days before March 6, when we announced the policy.

New policy: You will need to have completed one trip or delivery in the 30 days before the date on your submitted documents or the date you reached out to Uber for financial assistance, whichever is earlier. We’re making this change to focus our support efforts on those who are actively driving and delivering.
Time period used to calculate paymentWe calculated the payment for an individual driver or delivery partner based on their average weekly earnings over the six months before March 6.

New policy: We’ll look at your average weekly earnings over the three months before your application for assistance.

Maximum amount of individual payment
Previous policy: We paid up to 14 days of support based on an individual driver or delivery partner’s earnings alone.

New policy: While we will continue to offer up to 14 days of financial assistance, we will set a maximum payment amount of AU$774.
We will continue our policy of a minimum payment of $80AUD if you drive or deliver with Uber, even if you have only done one trip or delivery in the past 30 days.

We know that establishing a maximum payment per person means some of the most active driver and delivery partners will receive less than what they typically earned before COVID-19 was widespread. But by expanding eligibility, we hope this assistance can provide a modest form of relief for more driver and delivery partners and their families.

As our communities face this crisis, we are committed to supporting you. We are learning as we go and because we can’t predict what another month will bring, we will continue to listen and act on feedback, and regularly review our financial assistance policy.

This policy was announced on April 17 2020 in Australia. To see the original policy which was in effect until April 17 2020, see here.

The details above summarise our approach to financial assistance for driver and delivery partners should they become diagnosed with COVID-19 or get placed in individual quarantine by a public health authority. We will determine eligibility at our discretion. Given that circumstances are changing rapidly, we also may modify this approach, including the amount of assistance given and the criteria, as conditions change.