At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this quality of support isn’t easy - it takes leaders who can understand Uber’s operations, adapt to our constantly changing business, and help create solutions.
The Analytics and Insights Manager role will report to the APAC CommOps Head of Strategy, Planning & Analytics and be responsible for crafting reports, developing analyses, build tools and processes and distilling actionable insights on core support and business metrics to enable data driven decision-making. You will partner with the regional community operations teams to generate actionable data insights and solutions from Uber’s large datasets to improve customer experiences that are scalable and consistent.
What You’ll Do
Support building tools and dashboards, analyzing experiments and rolling out projects
Actively build an analytics roadmap aimed at generating insights and actionable results that will help drive operational and strategic decisions across the business
Lead and prioritize different inbound requests and asks from relevant parties to ensure that you are working on the projects that are the most impactful and the highest priority for the business
Ensure that we are using the data available to us in the most valuable way
Set strategic priorities, translate them into concrete projects & work closely with teams across the region to deliver on execution at its highest potential
Effectively navigate a matrixed environment with local operations, product, strategy, research & design, finance and other senior leadership.
What You’ll Need
BA/BS/Masters in Finance, Economics, Business, Engineering, or other quantitative focus
Minimum of 5 years of deep, hands-on management of functions that included combinations of the following: operations, business analytics, marketing, customer loyalty and retention, and project management
The ability to turn data into relevant and actionable insights
An innate ability to think strategically
Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines.
About the Team
The APAC CommOps S&P team exists to bridge the gap between global and regional teams, bringing “Glocal” to life. We focus on BAU, delivering insights, driving improvements and harmonizing processes across the region/ globe.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.