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Επιλέξτε γλώσσα

Data Analyst - Costa Rica

Community Operations σε La Aurora, Costa Rica

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

 

Uber’s Center of Excellence (COE) is a contact management center where we provide outstanding customer support and incubate new processes, while building trust for riders, drivers and restaurants —our community—. This is a core feature of our product experience. We invest in this mission and aim to serve our community with the highest quality, in the smartest and most efficient way.

 

We are looking for a creative Analyst, passionate about Data, with the skills to understand the business and provide valuable information to help us make decisions (...are you feeling alike!?). The candidate must be willing to interact with business stakeholders from LatAm and beyond, as we work in a multinational scope, where the changes and innovations are part of our culture.

 

You will help to support strategic decision making processes through your analytics, heavy data driven approach and operational mindset. The ideal candidate for this role should have strong analytical skills, excellent time-management, priority setting and organizational habits, and the ability to clearly communicate and present information to seek buy-in.

 

 

 

 

What You’ll Do
  • Build, maintain and optimize Analytics’ Dashboards & Reports for Uber's contact centers
  • Continually improve and automate our methods for gathering data, and incorporate it into real-time models, analysis, and actions
  • Review data models and queries while performing weekly and ad-hoc data analysis to keep the nerve center of our operations engine running at full speed
  • Effectively communicate insights and “tell the story” around data
  • Work with the regional teams to help optimize and automate reporting and ad-hoc requests
  • Participate in the understanding and definition of performance metrics (KPI), to evaluate teams and make accurate business-decisions

 

What You’ll Need
 
  • Bachelor’s degree preferred (Engineering, Systems, Business Admin, or related field) or equivalent working experience
  • 0 - 2 years of experience. (students about to graduate will be considered, as long as you have the technical skills).
  • Advanced English Proficiency (writes, speaks, understands).
  • Experience with SQL, spreadsheet, English, Data Visualization
  • Excel or Google Sheet proficiency.
  • Knowledge on at least one of the following (and willing to learn the others):

    • Data processing and Scripting languages like: Python, R, or similar.
    • Dashboard & Visualization tools, like: Tableau, PowerBI, QuickView, Celonis, Dashbuilders, or similar.
    • Data Science tools & Statistical packages, like: R Studio, Rapid Miner, SAS, SPSS, MatLab, Gretl, or similar.

     

  • Exceptional communication and organization skills.
  • Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
  • An ace problem solver. Embrace challenges and get stuff done. Express creative problem solving skills, structured thinking & be highly process oriented.
  • Data-driven and analytical in mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a compelling way.

 

 

Bonus points if you have:

 

 Knowledge on Contact Center management concepts: KPI, ITIL, Customer Care processe.

 

 

About the Team

 

The COE Analytics & Reporting team is responsible to build, maintain and optimize Dashboards and Reports, for our leaders to get the insights needed during the business decision-making processes. We detect optimization opportunities and work on process improvements, along with Workforce, Quality and Learning, guaranteeing results of the COE and consequently the highest service level for our riders, driver partners, restaurants, eaters and couriers.

 

We dive deeply on data, identify patterns, and deliver insights that help to optimize operations regionally. Reviewing data models and queries while performing ad-hoc data analysis is one of the key responsibilities to keep the nerve center of our operations engine running at full speed.


Ανατρέξτε στη Δήλωση Απορρήτου Οδηγού

Στην Uber δεν δεχόμαστε απλώς τη διαφορετικότητα - τη γιορτάζουμε, την υποστηρίζουμε και την αναπτύσσουμε προς όφελος των υπαλλήλων μας, των προϊόντων μας και της κοινότητάς μας. Η Uber είναι περήφανη για το χώρο εργασίας της που παρέχει ίσες ευκαιρίες και για την πολιτική της υπέρ των μειονοτήτων. Δεσμευόμαστε ως προς τις ίσες ευκαιρίες εργασίας ανεξαρτήτως φυλής, χρώματος, καταγωγής, θρησκείας, γένους, εθνικότητας, σεξουαλικού προσανατολισμού, ηλικίας, ιθαγένειας, οικογενειακής κατάστασης, ειδικών αναγκών, ταυτότητας φύλου ή βετεράνου.