Our commitment to safety
We want you to move freely, make the most of your time, and be connected to the people and places that matter most to you. That’s why we are committed to safety, from the creation of new standards to the development of technology with the aim of reducing incidents.
Our new Door-to-Door Safety Standard
We want you to feel safe riding with Uber as our communities start to move again. That’s why we’re introducing our new Door-to-Door Safety Standard. Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Face Cover Check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like face covers, disinfectants, and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Lifebuoy Hand Sanitizers in your next ride
As part of our new Door-to-Door Safety Standard, we’re partnering with Unilever to help ensure high standards of hygiene. This includes providing disinfectant supplies like Lifebuoy Hand Hygiene gels to drivers* so you can feel safer on your next ride. We're also offering 2x cloth masks for drivers' personal use and a safety card if they wish to hang it in the car for rider instructions.
*While supplies last and subject to availability. Uber is not responsible for the products or services offered by other companies, and makes no claims about the effectiveness, medical or health benefits related to the use of such products or services.
How safety is built into your experience
Safety features in the app
Share your trip details with loved ones. Track your trip during your ride. Our technology helps put peace of mind at your fingertips.
An inclusive community
Millions of riders and drivers share a set of Community Guidelines, holding each other accountable to do the right thing.
Support at every turn
A specially trained team is available 24/7. Reach them in the app, day or night, with any questions or safety concerns.
Building safer journeys for everyone
Count on 24/7 support to help with any questions or safety concerns. Share your trip with loved ones. Our focus is on your safety, so you can go where the opportunity is.
“Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility and one we do not take lightly.”
Dara Khosrowshahi, Uber CEO
Partnering to make a difference
Our commitment to safety goes beyond your ride. We have teamed up with leading experts—from public safety officials to anti-violence organizations—to help make roads and cities safer for all.
*Certain requirements and features vary by region and may be unavailable.