Expert transportation consulting services to help you design smarter mobility plans and deliver better guest experiences
We bring together Uber's comprehensive trip data, years of on-the-ground experience, and innovative rideshare technology to help our clients reach their operational goals.
Uber Mobility Solutions
Building with your best interest in mind
While Uber offers a diverse range of options for transportation program design services, there is one common theme across every project–a genuine commitment to client success. Whether you’re producing schematic designs for a new mall, creating a traffic management plan for a major arena, or organizing rideshare pickups and dropoffs at an event site, engaging Uber will give you access to specialized tools and insights to set you up for real-world success.
Custom technology to organize operations
Uber’s technology offers dedicated geofencing with strategically-curated pickup and dropoff points, in-app road closure implementation, and specialized dispatch tools that can help you increase operational efficiency.
Data insights to inform decision-making
From historical trip analysis to strategic forecasting, Uber can unlock powerful insights to help our clients better understand user behavior, predict potential transportation hurdles, validate hypotheses, and measure success.
Strategic communications to maximize user engagement
Uber has an extensive set of communication channels that can be deployed through select audience targeting or action-based automations, helping our clients deliver valuable logistics and property-specific messages to both riders and drivers.
Traffic evaluations and rideshare design to improve mobility plans
With access to large sets of trip data, illustrative heatmaps, qualitative insight about rider and driver behavior, and extensive years of on-site transportation management experience, Uber can provide clients with thorough traffic plan assessments and effective loading zone designs.
Clients and partners across the sports, entertainment, real estate, event planning, academic, hospitality, and gaming industries.
Transportation program design for you.
Stadiums and arenasYour venue welcomes hundreds of thousands of fans each year–on the edge of their seats at the biggest games. For the events where memories are made, Uber can help you design and execute transportation plans to deliver the complete visitor experience–making it easier for your guests to enjoy concessions and entertainment, with less worry about rides to and from the site.
Festivals and concertsWhile music fans focus on the stage as the brightest stars perform their greatest hits, the last thing they have in mind is getting home when the curtains close. You can work with Uber to have a geofence setup for your property with a dedicated pickup point enabled, and launch communications to easily guide riders and drivers on where to go when the event ends.
Commercial and residential propertiesAccessibility is at the foundation of all great property design. Regardless of the audience you’re serving–customers, staff, residents, or a combination of each–it’s imperative to build with heart, grounding plans on a deep understanding of mobility needs. Whether you’re expanding a site and looking to reduce dependency on parking, or developing a new property with a multi-modal vision in mind, Uber can provide you historical data, trip forecasting, and design recommendations to optimize how your property moves.
Convention centers and conferencesFrom trade shows to corporate summits and for the venues that host them, it’s common to see high demand for rideshare and high-capacity vehicles to support the needs of out-of-town guests. Not only can Uber help coordinate pickup and drop off zones at a site and communicate event details to drivers, but also offer ride coverage options through Vouchers with Uber for Business and group transport via Uber Charter.
Colleges and business campusesInstitutions of higher education and office parks with multi-building layouts often require special map edits and customization of the Uber app to help influence vehicle routing and the locations where pickups and dropoffs take place. Uber can design and enable dedicated loading zones to improve travel to and from your property–for students headed to the classroom to executives leaving the boardroom.
Restaurants, hotels and casinosThe hospitality and gaming industries are some of the most common use cases for rideshare utilization. Leaders in the space recognize that their guests value the peace-of-mind and convenience of getting to and from their favorite destinations at the tap of a button. By building smart loading zones into site plans with strategic pickup & drop off points enabled in the Uber app, you can offer white glove service to guests from arrival through departure.
Architecture and engineering firmsThe future of cities is being designed with rideshare integrated into the foundation of how people move. Well before ground is broken, Uber can help site planners make more informed decisions about how to best utilize and configure spaces based on forecasted trip demand, area traffic analysis, anticipated vehicle routing, and understanding of the interaction between riders and drivers. These insights can save you time, money, and the burden of having to overhaul operations that aren’t optimally designed from the onset.
Event producers and party plannersWhether hosting an event for a large crowd or an intimate private affair, you can leverage the Uber platform as a comprehensive resource to plan and manage different transportation functions on the big day. With an extended network of trusted production and traffic vendors, along with ride coverage programs and technology to streamline pickups & drop offs, Uber can help make the parking lots frictionless, so you can focus on curating the ultimate guest experience within the event.
- If I have more than one project, do I need to submit multiple requests?
No. You can share a summary of the different ways you want to work with Uber in your initial support request. An Operations Coordinator will follow up to provide details on the services best suited to help you achieve your goals, along with information on all contract options.
- Does Uber offer on-site operations support for pickup and dropoff zones?
Yes, from moving mass crowds to VIP clientele, Uber has a dedicated team that can assist in designing, staffing, and managing a best-in-class rideshare operation tailored to your needs.
- My company is developing a new property, and we want to plan for rideshare. What type of data can Uber share to help with forecasting?
Uber's Mobility Solutions team can unlock a wealth of quantitative and qualitative insights to help with transportation planning--from comparative trip numbers to area traffic analysis. The Operations Coordinator assigned to your account will provide recommendations based on your needs, but if there are specific metrics you're looking for, please share those details in your request.
- I am producing an event, and we plan to have a lot of guests utilizing rideshare. Is there a way to get a specific area designated to pickups and dropoffs?
Yes, depending on the area and type of event, Uber has special tools that can be set up to influence the location where pickups and dropoffs take place at a site.
- Is it possible to turn the designated pickup and dropoff locations on and off at certain times?
Yes, designated pickup and dropoff locations can be time gated for specific dates, times, and events.
- Is it possible to start a subscription service with Mobility Solutions, or do you only have one-time offerings?
Yes, Uber offers ongoing consulting agreements and annual fixed service contracts to clients with long-term and/or multi-project needs.
- Do the technologies deployed by Uber also affect other rideshare companies or are they exclusive to Uber?
While Uber takes a holistic approach to transportation planning and overall design of rideshare operations, all tech services are specific to the Uber app.
- Are payments for services made on a one-time basis or scheduled throughout the year?
In most cases, one-time payments are standard. However, final payment conditions may differ based on the scope of work, type of service agreement, and contract term length.
- I am interested in exploring a partnership with Uber, is this the right department?
If you're looking for support related to rideshare operations, those services fall within the scope of Uber's Mobility Solutions team, and requests can be submitted on the main page of this portal.
What our clients and partners are saying...
“Working with Uber's Mobility Solutions team was extremely helpful. Given our complex event footprint, Uber was flexible, proactive, and able to adjust in real-time to ensure success across the board. Uber's communication, responsiveness and thorough execution was a huge asset in achieving our goals. Looking forward to working with Uber again in the future.”
Matthew Snyder, Director of Operations – Super Bowl Host Committee
“We have had the opportunity to work with Uber's Mobility Solutions team for a number of years. It has enabled us to create a departure experience for our guests at the Vanity Fair Oscar Party in Los Angeles. Their tech solutions make this a seamless partnership. It's always very helpful to work with such a professional team that can adapt very quickly if need be and that is a pleasure to work with.”
Sara Marks, Director of Special Projects – Vanity Fair
“It was a pleasure working with Uber's Mobility Solutions team as we redesigned the traffic plan for Fontainebleau Resort Casino in Las Vegas. The complexity of upgrading a property as large and dynamic as ours, which had been planned and laid out in 2008, to now include a rideshare program was a daunting task. Uber's data insights and operational planning acumen were instrumental in assisting our executive team in developing a successful strategy for our property.”
John Wells, Planning Director – Fontainebleau Development
“We've worked closely with Uber Mobility Solutions for several years now, leveraging their tech (geofencing, rider/driver comms etc.) to help conceptualize and execute industry-leading transportation plans, at a wide array of large-scale events, globally. There is no doubting the value of the tools they provide.”
Rory Parsons, Senior Project Manager – Black Widow Productions
“The Uber Mobility Solutions Team has been a huge benefit to our event traffic operation. They have always been quick to respond and assist with any questions or needs we may have. Their service has made a large impact on relieving some of our biggest traffic challenges”
Brooks Imhoff, Director of Event Services – The Ohio State University
“With UBER Mobility Solutions, we're able to plan large-scale festival ride share programs with confidence. The team helps us understand our audiences and offers the right mix of tools and customer service to help us execute our plans with precision.”
Evan Bailey, Vice President – Disco Donnie Presents
"Managing transportation needs on a college campus can be challenging for several reasons including student wants/needs, budgetary implications, and campus safety to name a few. But, a partnership with Uber Mobility Solutions has made these challenges a whole lot easier. In our experience, they took the time to listen to our nuanced challenges and provided a solution that would benefit all members of the campus community. And the best part about this was/is the flexibility to make adjustments as needed in order to continuously keep our community members and their safety at the forefront. Uber Mobility Solutions has made it possible for our campus to have an on-demand rideshare option available for our students that fits their wants/needs and protects the safety of the campus community as a whole."
Erin Freda, Director of Campus Life – Babson College
“My team and I worked with Uber Mobility Solutions for a large-scale, private VIP event in the Coachella Valley, and we couldn’t have received more white-glove service! The team provided recommendations and implemented tactics to make the event as seamless as possible, including road closures, driver communications, and geofencing with dedicated pickup and dropoff points. We look forward to partnering with Uber in the future to take advantage of their full suite of services.”
Carlie Richman, Account Director – The NVE Agency
"With the location of our campus, we often have students, visitors, and staff utilizing rideshare platforms to travel to multiple locations around the nearby cities. However, ridesharing on college campuses can be confusing, unsound, and mismanaged. We looked to Uber to improve our community's safety and satisfaction when traveling to and from campus. Our Uber project team worked swiftly to customize our user in-app experience in a variety of ways. A custom geofence was built with a single entry point for Uber drivers. By instituting fixed pickup locations for riders to select from and setting distinct wayfinding for these locations, we have met our paramount goal of community safety. The start to finish of this implementation was fluid and efficient, taking only a couple of weeks! Uber has met and exceeded our expectations."
Tristan Cutten, Residence Director – Eckerd College
Please note: an Operations Coordinator will contact you within 5 business days of receiving your inquiry. Due to the volume we receive, Uber may not be able to support all requests.
Emergencies: for law enforcement or public health matters, please visit lert.uber.com