Pickups at the airport
How pickup requests work
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at the airport, you need to enter the dedicated staging lot, where you will be placed in line to receive a pickup request from the airport.
Here’s how it works:
- Drive into the dedicated staging area located at either the close-in lot or the cell phone lot.
- You’ll be placed in line for the next pickup—pickups work on a first-in, first-out basis
- Once you receive a request, accept it and head to the designated Uber pickup spots in the Southern end of the close-in lot
Rides to the airport
How dropoff requests work
Uber is a smart option for travelers heading to their airport. At the airport, simply drop-off riders at their requested departures gate.
On September 25, 2018, we introduced Rematch, a new feature that may help you get requests faster at the airport. With Rematch, when you drop off a rider at the airport, you may receive a new request quickly instead of having to wait in the airport FIFO (first-in, first out) queue. If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the FIFO area if you’d like to wait for another request.
You keep airports running smoothly
In order to have a great Uber experience at airports for both riders and drivers, we need your help. Please follow any airport rules and regulations. Additionally, if you’re picking up riders at the airport, please be available to complete all ride requests you accept. Please do not ask riders for their destination and then cancel. This causes problems for riders trying to get home, and drivers waiting for their next trip.
It’s your choice to pick up riders at the airport. Drivers who improperly use the app and intentionally disrupt the service for riders or drivers, including excessively canceling rides or asking riders to cancel rides, may lose the ability to provide transportation to or from airports.