Airport regulations
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that drivers may incur.
- When on airport property, the Uber driver app must be open at all times (drivers must not go Offline until exiting the airport area).
- Vehicles with taxi lights are prohibited from operating.
- Drivers may not wait longer than 5 minutes in front of the terminal. If their rider is not ready, drivers must cycle around Airport Rd via Flint Rd and return when the rider is ready.
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at Spokane International Airport. The FIFO system only works within the designated, geofenced area and drivers waiting elsewhere will not receive trip requests through the Uber driver app.
- The Uber sticker (trade dress) must always be displayed on the vehicle’s windshield. Drivers can request this Uber sticker here.
Pro tips
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and drivers expect. Please remember that drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect drivers to follow the instructions of the airport staff.
Pickups at the airport
It’s easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at the airport, you need to enter the dedicated staging lot, where you will be placed in line to receive a pickup request from the airport.
Here’s how it works:
- Uber drivers may wait in any of the 20 reserved, marked spaces in the cell phone waiting area for requests. If all 20 spaces are full, then overflow is available on Granite Rd (see map below). Waiting for requests in other areas on airport.
- Spokane Airport restricts Uber pickups to the yellow pavement zones outside of each baggage claim. Picking up riders outside of these zones or without your trade dress (Uber U) risks citation by airport police.
- For waits longer than 5 minutes, please cycle around Airport Rd again via Flint Rd and return when the rider is ready.
Dropoffs at the airport
Based on the operating agreement with the airport, riders can be dropped off at the curb in front of the terminal. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
Staging information
Map Data subject to copyright: https://www.uber.com/legal/other/data-providers/
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