Airport regulations
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Uber will not pay for any citations that drivers may incur.
- When on airport property, the Driver app must be open at all times (drivers must not go Offline until exiting the airport area).
- There’s a special first vehicle in is the first one out (FIFO) system at South Bend International Airport. The FIFO system only works within the designated, geofenced area and drivers waiting elsewhere will not receive trip requests through the Driver app.
- Vehicles may not be running while parked in the staging area.
- The exterior and interior of vehicles should be clean and presentable.
Airport tips
- Driver cancellations: Trip cancellations can take away from the experience that both riders and drivers expect. Drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect drivers to follow the instructions of the airport staff.
Pickups at the airport
You can receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
The Driver app uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you can enter the designated waiting area, located within a “FIFO zone”. You should then be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the waiting area is located in the 18 Hour Parking Lot (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for drivers or move you closer to the top of the queue.
- If there are no drivers in the FIFO zone, trip requests will go to drivers in the area - outside of the FIFO zone - based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel a ride (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at the airport is curbside, outside of doors C & F. (see map below).
Dropoffs at the airport
Based on the operating agreement with the airport, riders can be dropped off at Departures. If you’d like to receive a trip request afterwards, you can keep the Driver app on to maintain your place in the FIFO queue.
Staging information
Map Data subject to copyright: https://www.uber.com/legal/other/data-providers/
How to navigate Notre Dame Campus
- Proceed to the Main Gate (Open 24 Hours) or the East Gate (Open 6A-7P)
- Show the security officer your Uber app to prove you have a trip in process
- Proceed to your rider’s pick-up or drop-off location
- If you drop off a rider, you may remain on campus to wait for your next request
On game days, you cannot wait in the pictured lot
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