All Uber Greenlight locations will be closed 11/28-29 for Thanksgiving. The E Marginal Way S entrance to the Greenlight Hub is closed for construction. Alternative parking is on Ohio Ave S.
Rules and regulations
Airport regulations for driver-partners
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that you may incur.
When on airport property, the Uber driver app must be open at all times (driver-partners must not go offline unless exiting the airport area, not on a trip).
Uber’s technology uses a queuing process. This means that in order to receive a trip request, you need to enter the designated waiting area located at 100th St SW and 32nd Ave W. You will then be placed in a virtual queue, where you'll be able to receive a trip request. The waiting lot is located at 100th St SW and 32nd Ave W (see map below). Driver-partners waiting elsewhere will not receive airport trip requests through the Uber driver app.
The Uber sticker (trade dress) must always be displayed on the vehicle’s windshield for airport trips. Driver-partners can pick up this sticker at their local Greenlight Hub or fill out this form the form to have it delivered to them.
Helpful tips for airport trips
Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
Ground transportation and airport security staff:
Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Pickups at the airport
How pickup requests work
Note: Effective September 1, 2019 the waiting lot at PAE will no longer be available.
Waiting for pickup requests
In order to receive a trip request, driver-partners are required to be off of airport property.
Driver-partners who wish to receive an airport request after dropping off an airport rider must exit airport property.
Picking up your rider
When picking up an airport rider, driver-partners should follow airport signs to the rideshare pickup area. Use of the parking area outside of picking up riders, is prohibited by the airport.
Dropoffs at PAE
How drop-off requests work
Based on the operating agreement with the airport, riders can be dropped off in front of the terminal, located at 3308 100th Street SW Everett, WA 98204. If you’d like to receive a trip request afterward, you’ll need to head to the designated waiting area and keep the Uber driver app on and open in order to maintain your place in the queue.