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SFO UberPool + Express Pool Pickups

Frequently Asked Questions

Together with SFO, we’re rolling out a new pickup experience for UberPool and Express Pool for Terminals 1-3. We’ve worked with SFO to make this change in order to help reduce airport congestion and help shared-ride trips exit SFO faster, especially during peak times.

Frequently Asked Questions

What’s changing?

Together with SFO, we’re rolling out a new pickup experience for Terminals 1-3 for UberPool and Express Pool, beginning June 25, 2018. All riders requesting UberPool or Express Pool in those terminals will now be picked up on Level 5 of the Domestic Garage.

Why is this changing?

We’ve worked with SFO to make this change to help reduce airport congestion and help shared-ride trips exit SFO faster, especially during peak times.

Where will riders requesting trips on other options like UberX be picked up?

No change here—these pickups will still happen on the Departures Level at the curb.

Where will riders be picked up if they request UberPool or Express Pool from the international terminal?

All pickups at the international terminal, including UberPool and Express Pool, will continue to happen curbside on the Departures Level.

Where should riders be dropped off for departures?

No change here—all dropoffs for all terminals will remain curbside on the Departures Level.

How do I pick up my riders from the Domestic Garage?

Start at the regular Staging Lot located on the corner of E Millbrae Ave and S McDonnell Rd. Once you receive a request, you will be navigated to the garage. Enter the Domestic Garage through the far left lane—labeled "Limo / Lyft / Uber Only"—and head to Level 5. Sections B, D, and F will have designated stalls for active loading.

Will I need a ticket to enter the Domestic Garage?

No, you do not need a ticket to enter through the far left lane—labeled "Limo / Lyft / Uber Only." When you pull up to the bar, it will be lifted for you.

Do I have to loop all levels to enter/exit?

No, Level 5 entry and exit points have direct access from US-101.

What happens if my rider cancels or is not ready?

You can wait at the lot between Sections B and D for a few minutes while your rider travels to the garage. If the rider cancels, we will try to match you with another request in the first few minutes. If you do not receive a request and would like to make another pickup, head back to the Staging Lot at the corner of E Millbrae Ave and S McDonnell Rd.

Since there is a lot on Level 5, can I go straight there?

No, please use the proper Staging Lot at the corner of E Millbrae Ave and S McDonnell Rd. You may only head to the Domestic Garage after receiving an UberPool or Express Pool pickup request.

What are the hours of operation for Level 5 of the Domestic Garage?

Level 5 of the Domestic Garage will be open all hours except 3am – 5am every day.

Will there be any traffic management or SFO ground compliance staff?

SFO ground compliance staff will be stationed at multiple points in the garage, including the lot between Sections B and D. Make sure you are complying with SFO regulations and obey all signage. Your Uber vehicle decals should be displayed on both the front and rear windshields. Keep your airport placard below the decals in the front window. SFO staff may issue citations for violations.

Are there any extra facilities in the Domestic Garage?

There are more facilities available at the Staging Lot. Because you need a pickup request to enter the Domestic Garage, you should not loiter in the area.

Is Level 5 of the Domestic Garage only for TNCs?

Level 5 of the Domestic Garage will only be available to TNCs, limos, and SFO employee parking.

Will the new pickup location affect existing features?

You will be able to use features like short trip notifications and long trip notifications as you would in any other pickup location.

If I pick up my first UberPool or Express Pool rider in the garage, could I be matched with my second Pool rider at the international terminal (or vice versa)?

Yes, this could happen. If it does, please do not cut across multiple lanes to make dangerous U-turns. Instead, we recommend opting to use the safest route, even if it takes slightly longer.

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