Frequently Asked Questions
Thank you for looking into your citation further. We are doing all we can make improvements to this process. For now, please refer to the following section for some of the most frequently asked questions around airport citations.
Frequently Asked Questions
I don’t ever remember being cited. Do I still have to pay?
Yes, you still have to pay the citation. SFO officers do not issue citations directly to Uber partners. This means that they won’t approach you at the airport at the time of the violation to write you a ticket. Instead, they observe a violation, write a ticket, and send the ticket to Uber. Uber then uses the information on the citation—license plate, partner name, vehicle, and time—to notify you, the partner. Uber then collects the payment.
This citation happened many months ago. Is it still valid?
Yes, even though the citation may be from many months ago, it is still valid. Uber is only able to process these citations once we receive them from SFO and it often takes SFO several months to send them over to us. We realize the inconvenience of this delay and are actively working to improve the turnaround time.
How do I pay the ticket?
No action is needed on your part to pay the ticket. The airport bills Uber directly for citations and Uber then collects the amounts from partner pay statements. After receiving a notification email, you will see the fine deducted from your next pay statement.
I was cited at the airport during my first week partnering with Uber. I wasn’t aware of the rules. Do I still have to pay?
Unfortunately, yes. Even during your first weeks partnering with Uber, you are responsible for knowing and understanding rules at the airport. We understand the airport can be an overwhelming experience at first, so we recommend reviewing the rules and regulations before heading to the airport for trips.
I was cited for staging. What does this mean?
A staging citation means that you were waiting either in the incorrect location or for too long of a time. Please remember that you must stage in the specified TNC Staging Lot when waiting for a pickup. Only head out of the Staging Lot when you have a pickup request. Once you arrive at the departure terminal, be mindful not to wait more than a couple minutes for your rider. Unlike when you pick up a friend at the airport, SFO Officers do not tap on your window to move. They will only write a citation and send it to Uber and we will be forced to collect.
I was at the airport at the time of this violation; however, I was not driving with Uber. I was picking up a friend or family member and was not online. Do I still have to pay?
If you were not online with Uber at the time of the citation, you are eligible to dispute the citation. To do so, please submit your information here.